Have a billing question?
Call our Customer Service department at 1-800-264-4943.
Explore Our Services
Each day we work hand-in-hand with our medical provider community. We are happy to assist you with billing issues, concerns or delays, electronic bill submissions, electronic funds transfers, working with Jopari eBill, Zelis Payments, and more.
Submit electronic bills and attachments to Chesapeake Employers through Jopari eBill. If you would like to submit medical bills directly to Chesapeake Employers, please contact our Customer Service department at 1-800-264-4943 and ask for the Medical Payments Customer Service Unit; or you can mail your bills directly to Chesapeake Employers at P.O. Box 9899 Baltimore, MD 21284-9899.
Chesapeake Employers Insurance is partnering with Zelis Payments to pay our medical provider partners via Zelis ACH or Zelis Virtual Card.
An incorrect form was
used or submitted
We are unable to accept handwritten forms. Medical services must be submitted on a CMS-1500 for provider bill submission or UB04 for hospital bill submission.
A current W-9 form
is not on file
The W-9 form provides validation of taxpayer identification number and provides the current remittance address to Chesapeake Employers. This information is used to match the bill submission taxpayer identification number and remittance address on the billing forms.
Bill submitted without appropriate authorization
You should obtain an authorization number from the Pre-certification department for any service that requires prior approval.
The Jopari eBill service gives Medical Providers the ability to submit electronic bills and attachments to Chesapeake Employers.Sign Up