POSITION SUMMARY
The Systems Administrator/Engineer II's role is to design, build, manage, monitor, and maintain new servers / applications and other various hardware / software in support of the achievement of business requirements. This includes systems design, systems evaluations, security, testing, and installing / analyzing software applications in an UNIX/Windows network environment.
DUTIES AND RESPONSIBILITIES
- Adheres to system administration and security best practices, standards, licensing agreements, in accordance with department policies and procedures.
- Perform user and access administration and security administration on technology, system, and application platforms.
- Receives and prioritizes system administration work, project-oriented tasks, and service desk requests of varying severity, documenting issues via service desk and document repository while staying within SLA’s.
- Performs security administration on designated technology including systems, applications and network security devices as well as vulnerability and patch management. Takes action or directs individuals on security items requiring attention.
- Handles questions and concerns with accuracy and professionalism.
- Develops and designs the reliability, performance, compatibility, interoperability, and uptime of systems and applications environments; provides solutions benefit and costs analyst to director.
- Facilitates the review and deployment of new systems / 3rd Party applications.
- Acts as a liaison between the company and vendors to procure products, services, protocols, and standards in support of all infrastructure procurement and development efforts.
- Develop, establish, designs, and performs server and security audits, system backup procedures, and other recovery processes in accordance with the company’s disaster recovery and business continuity strategies.
- Responsible for forecasting of systems and application to plan for the future of the site, network, and systems.
- Participates as a team player in various technological infrastructure projects, whether they are system rollouts, application upgrades, or new technology initiatives.
- Provides mentoring to lower level admins and helpdesk personnel.
- Provides technical testing/review of systems/applications deployed.
- Oversees/Develops and reviews technical documentation for assigned projects and ensure documentation stays up to date as changes are made.
- Supports the company strategies and department goals by accomplishing tasks as assigned.
SKILLS, EDUCATION AND EXPERIENCE
- Bachelor’s Degree in an IT related field.
- 4-8+ years’ experience working in (UNIX, Windows, and/or Network) Administration function responsible for security, reliability, performance, and uptime.
- 10+ years of relevant experience required for those without a Bachelor’s Degree / Certification.
- Relevant Certifications required or equivalent work experience required.
- Broad background in networking, client server, and web-based computing in a Windows and UNIX/Linux environment preferably utilizing Oracle relational database management system.
- Ability to write server scripts to automate system and operations functions.
- Ability to do minimal debugging and modification of C programs.
- Preference for familiarity with the following applications: HP SIM, SharePoint, IIS, WebLogic, tomcat, Financial Applications, Citrix, Document management systems, DocScienes, Event log Management solutions, Enterprise monitoring applications, Exchange/Email, Active Directory, Group Policy, DHCP, DNS, Mobile Device management. UNIX, Cisco.
- Superior troubleshooting ability with software, hardware, network, operating/file systems, and enterprise applications.
- Strong customer service orientation and interpersonal skills with users at all levels within the organization.
- Strong interpersonal and oral/written communication skills.
- Proven analytical, multitasking, and problem-solving abilities.
- Experience working independently and in a collaborative team-oriented environment.
- Ability to conform to shifting priorities, demands, and timelines.
- Initiative to take on new tasks and resolve problems independently.
POSITIONAL COMPETENCIES
- Bias for Action
- Knowledge Sharing
- Deliver Results
- Service and Sales Excellence
- Personal Leadership
- Teamwork and Communication
PHYSICAL DEMANDS
While performing the duties of this job, the employee is regularly required to sit, use hands to finger, handle or feel objects, tools or controls; reach with hands and arms. The employee is occasionally required to stand, walk, stoop, kneel, crouch or crawl. The employee may occasionally lift up to 30 pounds. Specific vision abilities are required, which includes close vision, peripheral vision and the ability to adjust focus.
WORK ENVIRONMENT
Office Environment. The noise level is usually moderate.
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