Career Opportunities

Proudly serving Maryland

Chesapeake Employers has been providing workers' compensation to the State of Maryland and its businesses since 1914.

What We Offer

If you want to grow your skills and be a part of a caring organization that promotes work-life balance and is meeting the challenges of an evolving industry, then Chesapeake Employers is the place for you.

Health, dental, and vision insurance plans
Employer-paid disability coverage
Competitive compensation & bonus program
Paid time off and holidays
401k plan with discretionary contribution

Volunteering during work hours
Career paths & opportunities for advancement
Professional development and certifications
Education incentives & tuition reimbursement
Wellness & employee assistance programs

Open Positions

Claims

POSITION SUMMARY

Independently investigate, evaluate, negotiate, settle and adjust claims in accordance with MD Workers’ Compensation Law and internal Guidelines.

DUTIES AND RESPONSIBILITIES

Independently investigates assigned claims, following sound claims handling techniques in accordance with company claim philosophy and standards, and in accordance with the Maryland Compensation Law.
With limited assistance from unit supervisor, reviews all relevant data, evaluates claims, determines coverage and compensability and negotiates within settlement authority.
Documents files with necessary reports, investigative notes, and other data as may be required by the Maryland Workers’ Compensation Law, the company and the unit supervisor. Keeps unit supervisor advised on status of problem claims.
Prepares files for hearing, develops defense of issues, identifies witnesses and makes decisions regarding appeals.
Attends hearings, mediations, settlement conferences, pre-trial hearings and fraud trials.
Provides superior service to policyholders, agents and the claims public. Complies with standards for service and prompt contact. Keeps agents and policyholders informed of claim status as appropriate. Anticipates and promptly responds to all issues and concerns.
Manages personal caseload effectively in accordance with claims standards.
Performs other duties as may be dictated by department circumstances.

SKILLS, EDUCATION AND EXPERIENCE

Bachelor’s degree and 2 – 4 years claims adjusting experience or 8 years equivalent work experience including 3 years of workers compensation claims adjusting.
Attainment of AIC certification or comparable certification in insurance.
Knowledge of claims basics including administrative, procedures and processes, law, reserving, investigation, calculation of benefits, case management, fraud, subrogation, etc.
Must be a detail-oriented, flexible self-starter, with excellent written and verbal communication skills, capable of handling multiple tasks in a challenging environment.
Bilingual skills strongly preferred.

POSITIONAL COMPETENCIES

Bias for Action
Knowledge Sharing
Deliver Results
Service and Sales Excellence
Personal Leadership
Teamwork and Communication

PHYSICAL DEMANDS

While performing the duties of this job, the employee is regularly required to sit, use hands and fingers, handle or feel objects, tools or controls; reach with hands and arms. The employee is occasionally required to stand, walk, stoop, kneel, crouch or crawl. The employee may occasionally lift up to 30 pounds. Specific vision abilities are required which include, close vision, peripheral vision and the ability to adjust focus.

WORK ENVIRONMENT

Office Environment. The noise level is usually moderate.

Interested in joining the Chesapeake Employers family? Click the button below to get started.

Customer Service

POSITION SUMMARY

Dedicated resource for answering customer inquiries regarding Chesapeake Employers workers’ compensation insurance policies, claims, products and services. Serve as Chesapeake Employers’ “front-line” to the customer and provide timely, accurate and courteous responses to their inquiries. Communicate directly with agents, policyholders, injured workers, attorneys, medical providers and other Chesapeake Employers employees.

DUTIES AND RESPONSIBILITIES

Demonstrate expertise in all skillsets.
Provides front line "first class" service to all internal and external customers.
Answers customer concerns regarding information on rates, policies, and claim status to injured workers, attorneys, agents, and medical providers.
May provide coaching for CCR I and II’s.
May complete scorecards for CCR I and II’s.
Perform additional duties as assigned.

SKILLS, EDUCATION AND EXPERIENCE

AA degree or 2-4 years’ experience in an P/C insurance industry required.
WCP or equivalent preferred.
1-year customer service experience in workers compensation insurance industry (underwriting, medical billing or claims) preferred.
Excellent verbal and written communication skills required.
Advanced PC skills required.
Knowledge of MS Office Suite is required.
Fluency in Spanish verbal and written communication preferred.

POSITIONAL COMPETENCIES

Bias for Action
Knowledge Sharing
Deliver Results
Service and Sales Excellence
Personal Leadership
Teamwork and Communication

PHYSICAL DEMANDS

While performing the duties of this job, the employee is regularly required to sit, use hands to finger, handle or feel objects, tools or controls; reach with hands and arms. The employee is occasionally required to stand, walk, stoop, kneel, crouch or crawl. The employee may occasionally lift up to 30 pounds. Specific vision abilities are required, which include close vision, peripheral vision and the ability to adjust focus.

WORK ENVIRONMENT

Office Environment. The noise level is usually moderate.

Interested in joining the Chesapeake Employers family? Click the button below to get started.

Health Services

DUTIES AND RESPONSIBILITIES

Coordinates services and resources necessary to expedite treatment to achieve an early return to work.
Supports financial goals of cost reduction and cost avoidance by reducing over utilization, investigational and unrelated treatment for the work injury.
Acts as a medical resource to peers, claims professionals and legal personnel.
Retrieves service requests and reviews for service determination.
Reviews claim information for appropriateness of medical service.
Obtains medical records for description of injury and related treatments.
Applies treatment guidelines, medical policy and nursing judgement to each authorization decision.
Follows established utilization review/precertification policies and protocols.
Notifies provider of authorization decision or makes request for information necessary to make service determination, within 72 hours of initial call and coordinates follow-up as necessary.
Interacts with adjuster for determination of needed interventions, i.e. IME/peer reviews.
Responsible for initiating and meeting peer review standards.
Utilizes and monitors preferred vendors for select services to ensure prompt, cost effective service.
Supports pharmacy program when necessary by review of off-formulary and non-injury related drugs for appropriate utilization and cost containment.
Responsible for setting utilization detail in the billing system when indicated. Performs bill review to evaluate questionable or over utilization of medical services.
Manages inpatient admissions, length of stay and early discharge planning for home care needs.
Supports the pain/opioid management program to evaluate risk and formulate appropriate interventions with claims and legal groups.
Responsible for interdepartmental communication necessary to provide optimal customer service.
Communicates with medical providers in a professional manner.
Pursues and participates in continual educational activities for self-development and in meeting all regulatory requirements.

SKILLS, EDUCATION AND EXPERIENCE

The qualified candidate needs to have a strong knowledge base of pharmacy/prescription medications (to include brand/generic names, labeled/off label indications, DAW codes, etc.) and possess the following skillset: ability to adapt to change; have time management, prioritization and multi-tasking skills; critical thinking and problem-solving abilities; attention to detail with a focus on customer service. As well as the following:

Current Maryland RN License.
Bachelor’s Degree (BSN) preferred.
Pharmacy Technician Certification (CPhT) preferred.
Rehabilitation Service Practitioner (MCRSP) certification preferred.
Utilization/precertification or case management experience highly preferred.
Certification in related fields is preferred.
5 years of active nursing experience in orthopedic, medical/surgery, emergency room, intensive care or occupational medicine is preferred.
Prior workers’ compensation experience is preferred.
Strong interpersonal skills.
PC skills – Windows, Outlook, Word and Excel.
Bilingual skills preferred.

POSITIONAL COMPETENCIES

Bias for Action
Knowledge Sharing
Deliver Results
Service and Sales Excellence
Personal Leadership
Teamwork and Communication

PHYSICAL DEMANDS

While performing the duties of this job, the employee is regularly required to sit, use hands to finger, handle or feel objects, tools or controls; reach with hands and arms. The employee is occasionally required to stand, walk, stoop, kneel, crouch or crawl. The employee may occasionally lift up to 30 pounds. Specific vision abilities are required, which includes close vision, peripheral vision and the ability to adjust focus.

WORK ENVIRONMENT

Office Environment. Moderate noise level.

Interested in joining the Chesapeake Employers family? Click the button below to get started.

Information Technology

DUTIES AND RESPONSIBILITIES

Manages the processing of incoming calls to the Help Desk Service Level Agreements to ensure courteous, timely, and effective resolution of end user issues, in accordance with departmental policies and procedures.
Maintain High customer satisfaction levels.
Analyzes performance of Help Desk activities and documented resolutions, tracks and analyzes trends in Help Desk requests and generates statistical reports to identify problem areas.
Provides direct personnel management with the assistance of Human Resources.
Prepares operational expenditure statements, purchase requests.
Acts as a liaison between department and vendors, monitors inventory levels and procures equipment and resources as necessary, assists the Systems team with procurement as needed.
Ensures inventory is kept up to date in the ServiceDesk as well as configuration management database to associate equipment, licensing, and applications to users as well as user sign off form library.
Monitors and prioritizes day-to-day tasks, ad hoc service requests, and project-oriented tasks in terms of help desk, computer operations, printer supplies and maintenance, and copy center functions.
Provides higher level technical support to senior technical personnel on complex issues as well as escalation management.
Ensures the timely, efficient, and accurate processing, printing, verification, and distribution of the nightly batch operations.
Ensures monitoring of processing/operations for error free operations procedures and the completion and verification of all nightly tape and disk backup routines.
Ensures deployment management process and reviews on various access logs.
Coordinates and/or performs hands-on fixes at the desktop level.
Assists with development, implementation, and maintenance of helpdesk/operations documentation and end user FAQ and knowledgebase guides.
Supports the company’s strategies and departmental goals through accomplishing tasks as assigned.

SKILLS, EDUCATION AND EXPERIENCE

Bachelor’s Degree in a related IT field.
4-8+ years’ experience with an IT function (process).
8+ years of experience in an IT related function if you possess no Bachelor’s Degree.
0-2 years’ experience leading projects / resources.
Knowledge of business theory, business processes, management, budgeting, and business office operations.
Understanding of the organization’s goals and objectives.
Ability to apply IT in solving problems.
Awareness of human resource management principles, practices, and procedures.
Strong leadership skills.
Excellent written, oral, and interpersonal communication skills.
Ability to conduct and direct research into IT issues and products.
Ability to present ideas in business-friendly and user-friendly language.
Highly self-motivated, self-directed, and attentive to detail.
Ability to effectively prioritize and execute tasks in a high-pressure environment.
Experience working in a team-oriented, collaborative environment.

POSITIONAL COMPETENCIES

Pursuing Excellence
Making a Difference
Leadership Presence
Developing People
Maintaining Focus and Accountability
Strategic Initiative

PHYSICAL DEMANDS

While performing the duties of this job, the employee is regularly required to sit, use hands to finger, handle or feel objects, tools or controls; reach with hands and arms. The employee is occasionally required to stand, walk, stoop, kneel, crouch or crawl. The employee may occasionally lift up to 30 pounds. Specific vision abilities are required which include, close vision, peripheral vision and the ability to adjust focus.

WORK ENVIRONMENT

Office Environment. The noise level is usually moderate.

Interested in joining the Chesapeake Employers family? Click the button below to get started.

Medical Billing

DUTIES AND RESPONSIBILITIES

Accurate processing of medical bills in accordance with State Fee Guidelines, internal policies, vendor relationships, and other industry standards.
Reviews and understands medical reports to determine appropriate allowances for by-report codes, bundled procedures, etc.
Reviews and investigates problematic bills submitted for payment or reconsideration from medical providers.
Understands complex business rules and adjudicates bills in accordance with industry standard guidelines and out-of-state considerations utilizing available resources.
Provides support for department in training, auditing and other projects.
Participates in conference calls or meetings with network or provider representatives for problem-solving sessions.
Liaison for outside vendors / business partners.
Liaison for other departments such as IS for the development of Medical Payment screens or Legal to research or explain medical payment issues upcoming at WCC and be ready to testify if required.
Makes recommendations for required system updates due to workflow, system or coding regulation changes.
Keeps supervisor informed of issues involving providers, networks or workflows.
Responds to inquiries from claimants, medical providers and internal personnel regarding the payment for services provided under workers’ compensation.
Communicates with and educates medical providers, claims adjusters, attorneys, customer service, etc., regarding the payment or denial of payment of bills with excellent customer service skills.
Meets departmental guidelines for timeliness in addressing issues, and accuracy of any correction of processing of medical bills.
Maintain industry and Medicare knowledge through WCC updates, CMS website research and attending relevant webinars or workshops.
Special billing projects such as handling of unique bills or vendors, or customized workflows.
Auditing for quality and assurance.

SKILLS, EDUCATION AND EXPERIENCE

A High School Diploma or equivalent is required.
CPC required.
Minimum 3 years’ experience in bill processing.
Medicare knowledge preferred.
PC skills including Excel familiarity.
Excellent communication skills, both verbal and written.
ICD-9, ICD-10 and CPT coding knowledge.
Medical terminology familiarity.
Bilingual skills preferred.

POSITIONAL COMPETENCIES

Bias for Action
Knowledge Sharing
Deliver Results
Service and Sales Excellence
Personal Leadership
Teamwork and Communication

PHYSICAL DEMANDS

While performing the duties of this job, the employee is regularly required to sit, use hands to finger, handle or feel objects, tools or controls; reach with hands and arms. The employee is occasionally required to stand, walk, stoop, kneel, crouch or crawl. The employee may occasionally lift up to 30 pounds. Specific vision abilities are required which include, close vision, peripheral vision and the ability to adjust focus.

Interested in joining the Chesapeake Employers family? Click the button below to get started.

Safety Services

POSITION SUMMARY

Provides risk evaluation services to the underwriters, the internal customers, and provides risk elimination/control consultation to policyholders and external customers to reduce the potential for work related injuries and control workers compensation costs.

DUTIES AND RESPONSIBILITIES

Assists policyholders in instituting a safety culture through the adaptation of safety/business practices that are focused on managing risks while minimizing the impacts to their bottom line.
Performs risk evaluation surveys on new and renewal accounts in a thorough and timely manner to provide underwriters the necessary information to make informed decisions within established timeframes.
Analyze, prioritize, and manage an assigned book of business (territory) to provide policyholders the best opportunities for risk reduction. Conducts training directly to policyholders on hazards, safety and risk improvement.
Develops Risk Reduction Plans, with specific and sound recommendations, to reduce the policyholders' frequency and severity of accidents and reduce worker’s compensation insurance costs while minimizing negative impacts on the policyholder’s profitability.
Establishes and/ or enhance business relationships with policyholders and agents, taking prompt action to address problems or facilitate the response to policy/workers compensation related questions or issues brought forth regarding other Chesapeake departments.
Trains and/ or consults with policyholders, Agents, Safety Services staff, and representatives from other Chesapeake departments.
Participates on projects and completes other duties as assigned.
Safely operates and maintains an assigned motor vehicle.

SKILLS, EDUCATION AND EXPERIENCE

A Bachelor’s degree and 2-4 years of experience in safety management, safety consultation or related field
Alternately, relevant certification and 7 years of insurance related experience, or a satisfactory combination of education and experience
Professional certification is preferred but not required. Person selected for this position will be required to pursue additional insurance certification/designation within 2 years (i.e. CSP, WCP, CIH, ARM, CPCU….)
Proficient computer skills (including Word, Excel, PowerPoint, and Outlook)
Ability to quickly adapt to new computer programs and technology
Knowledge of health and safety issues in general, and OSHA standards, in particular
High level of independence and organization
Must be highly flexible to meet policy holders scheduling needs
Ability to analyze data, determine trends, and formulate action plans for improvement
Strong interpersonal skills
Excellent verbal and written communication skills

POSITIONAL COMPETENCIES

Bias for Action
Knowledge Sharing
Deliver Results
Service and Sales Excellence
Personal Leadership
Teamwork and Communication

PHYSICAL DEMANDS

While performing the duties of this job, the employee is regularly required to sit, use hands to finger, handle or feel objects, tools or controls; reach with hands and arms. The employee is occasionally required to stand, walk, stoop, kneel, crouch or crawl. The employee may occasionally lift up to 30 pounds. The employee may be exposed to extreme conditions to include cold, heat, dust, humidity and noise. Specific vision abilities are required which include, close vision, peripheral vision and the ability to adjust focus.

WORK ENVIRONMENT

This position works from a home office and is a field position. This position may work from a home office and is a field position. The environment may vary daily and is contingent on the policyholder being visited.

Interested in joining the Chesapeake Employers family? Click the button below to get started.

Chesapeake Employers’ Insurance Company is an Equal Opportunity Employer. All job offers are contingent upon the successful completion of a background check and drug screening.

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Career Opportunities

Make a Difference

Proudly serving Maryland

What We Offer

Open Positions

Claims

POSITION SUMMARY

DUTIES AND RESPONSIBILITIES

SKILLS, EDUCATION AND EXPERIENCE

POSITIONAL COMPETENCIES

PHYSICAL DEMANDS

WORK ENVIRONMENT

Customer Service

POSITION SUMMARY

DUTIES AND RESPONSIBILITIES

SKILLS, EDUCATION AND EXPERIENCE

POSITIONAL COMPETENCIES

PHYSICAL DEMANDS

WORK ENVIRONMENT

Health Services

DUTIES AND RESPONSIBILITIES

SKILLS, EDUCATION AND EXPERIENCE

POSITIONAL COMPETENCIES

PHYSICAL DEMANDS

WORK ENVIRONMENT

Information Technology

DUTIES AND RESPONSIBILITIES

SKILLS, EDUCATION AND EXPERIENCE

POSITIONAL COMPETENCIES

PHYSICAL DEMANDS

WORK ENVIRONMENT

Medical Billing

DUTIES AND RESPONSIBILITIES

SKILLS, EDUCATION AND EXPERIENCE

POSITIONAL COMPETENCIES

PHYSICAL DEMANDS

Safety Services

POSITION SUMMARY

DUTIES AND RESPONSIBILITIES

SKILLS, EDUCATION AND EXPERIENCE

POSITIONAL COMPETENCIES

PHYSICAL DEMANDS

WORK ENVIRONMENT

Don't see any positions in your desired area? Get notified about new jobs and let us know you're interested!

Don't see any positions in your desired area?

Get notified about new jobs and let us know you're interested!