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People. It's all about people. Family. Neighbors. Friends. Peers. Keeping people safe at work is our top priority.

When you're a part of the Chesapeake Employers family, your contributions will impact the lives of working people all across Maryland. We believe in treating people with the respect, care, and dignity they deserve. If you would like to work for an organization that strives to do the right thing for its customers, employees, and communities, consider joining Chesapeake Employers and growing your career with Maryland's largest writer of workers' compensation insurance.

Proudly serving Maryland

Chesapeake Employers has been providing workers' compensation to the State of Maryland and its businesses since 1914.

What We Offer

If you want to grow your skills and be a part of a caring organization that promotes work-life balance and is meeting the challenges of an evolving industry, then Chesapeake Employers is the place for you.

  • Health, dental, and vision insurance plans
  • Employer-paid disability coverage
  • Competitive compensation & bonus program
  • Paid time off and holidays
  • 401k plan with discretionary contribution
  • Volunteering during work hours
  • Career paths & opportunities for advancement
  • Professional development and certifications
  • Education incentives & tuition reimbursement
  • Wellness & employee assistance programs

Open Positions

Customer Service

POSITION SUMMARY

Dedicated resource for answering customer inquiries regarding Chesapeake Employers’ workers’ compensation insurance policies, claims, products and services.  Serve as Chesapeake Employers’  “front-line” to the customer and provide timely, accurate and courteous responses to their inquiries.  Communicate directly with agents, policyholders, injured workers, attorneys, medical providers and other Chesapeake Employers employees.

DUTIES AND RESPONSIBILITIES

  • Demonstrate expertise in assigned skillsets.
  • Provides front line "first class" service to all internal and external customers.
  • Answers customer concerns regarding information on rates, policies, and claim status to injured workers, attorneys, agents, and medical providers.
  • Perform additional duties as assigned.

SKILLS, EDUCATION AND EXPERIENCE

  • A High School Diploma or equivalent is required.
  • 1-2 years of customer service experience required.
  • Experience in an insurance industry preferred.
  • Excellent verbal and written communication skills required.
  • Basic PC skills required.
  • Knowledge of MS Office Suite is preferred.
  • Bi-lingual preferred.

POSITIONAL COMPETENCIES

  • Bias for Action
  • Deliver Results
  • Personal Leadership
  • Knowledge Sharing
  • Service and Sales Excellence
  • Teamwork and Communication

PHYSICAL DEMANDS

While performing the duties of this job, the employee is regularly required to sit, use hands to finger, handle or feel objects, tools or controls; reach with hands and arms. The employee is occasionally required to stand, walk, stoop, kneel, crouch or crawl. The employee may occasionally lift up to 30 pounds. Specific vision abilities are required, which includes close vision, peripheral vision and the ability to adjust focus.

WORK ENVIRONMENT

Office Environment.  The noise level is usually moderate.

Interested in joining the Chesapeake Employers family? Click the button below to get started.

 

 

Human Resources

POSITION SUMMARY

Provides training and technical support to employees in the main operational areas (Claims, Underwriting, Premium Audit, Health Services and Safety Services). This position also works with operational leaders and Human Resources to develop appropriate training curriculum, operational manuals and individualized training programs centered on operational requirements.

DUTIES AND RESPONSIBILITIES

  • Coaches, trains, develops and provides direction and guidance to employees at various levels of experience on operational protocols.
  • Creates and maintains Operational Guidelines, Standard Operational Procedures and Performance Manuals.
  • Conduct trainings, workshops, individual trainings sessions and seminars.
  • Collaborate with Management and Human Resources Business Partners to identify and address areas where training is appropriate.
  • Develop curriculum for operation trainings.
  • Provide guidance to departments to enhance outside training capabilities.
  • Work with HR Trainer and departmental leaders to develop e-learning and onsite training for operational areas.
  • Serve as a resource for Supervisors for training needs of department and team.
  • Assist as need in various departments and within Human Resources.

SKILLS, EDUCATION AND EXPERIENCE

  • A Bachelors Degree or CPCU or AIC designation or other commiserate education.
  • Minimum of 5 years’ experience specific functional area (Claims, Underwriting, etc.)
  • Successful experience in training and leading projects.
  • Demonstrated experience coaching, training and leading people
    Strong writing and PC skills.
  • Good working knowledge of MD Workers’ Comp Law relative to functional area.
  • Ability to manage multiple priorities.
  • Ability to work as a member of a team.
  • Bilingual skills preferred.

POSITIONAL COMPETENCIES

  • Analytical Thinking/Problem Solving
  • Decisiveness
  • Quality Management
  • Customer Experience Management
  • Drive for Results
  • Human Resources Management

PHYSICAL DEMANDS

While performing the duties of this job, the employee is regularly required to sit, use hands to finger, handle or feel objects, tools or controls; reach with hands and arms. The employee is occasionally required to stand, walk, stoop, kneel, crouch or crawl. The employee may occasionally lift up to 30 pounds. Specific vision abilities are required which include, close vision, peripheral vision and the ability to adjust focus.

WORK ENVIRONMENT

Office Environment.  The noise level is usually moderate.

Interested in joining the Chesapeake Employers family? Click the button below to get started.

 

Imaging

POSITION SUMMARY

Perform all tasks associated with prepping and electronically indexing business documents and correspondence to the associated policy or claim file for the purpose of document management workflow and record retention.

DUTIES AND RESPONSIBILITIES

  • Retrieve electronic images of documents from processing queue, Outlook fax drawers and mailboxes.
  • Examine and compare paper documents and electronic images to validate accuracy of batch preparation.
  • Checks each document for image quality to ensure the documents are clean and readable.
  • Identify and segregate documents subject to special handling and process them in accordance with customer specifications.
  • Operate multi-functional workstation including WCIS, Outlook and other document management system applications. To accurately link electronic images to the appropriate claim, policy and/or business unit.
  • Complete all tasks relating to retrieval and indexing of “box mail” and other documents requiring exception processing.
  • Shift priorities and support team during periods of high volume to ensure all departmental tasks are completed in accordance with service level agreements.
  • Other duties as needed or assigned.

SKILLS, EDUCATION AND EXPERIENCE

  • High school diploma or equivalent, required.0-2 years experience with a P/C insurance company or medical provider; demonstrates proven familiarity with insurance and medical document types required.
  • Demonstrated literacy in data entry applications and window PC applications including but not limited to working knowledge of MS Word, Excel and Outlook.
  • Must be detailed-oriented and exhibit high accuracy in performing work assigned.
  • Prior experience with electronic document management systems preferred.
  • Bilingual skills preferred.

POSITIONAL COMPETENCIES

  • Bias for Action
  • Knowledge Sharing
  • Deliver Results
  • Service and Sales Excellence
  • Personal Leadership
  • Teamwork and Communication

PHYSICAL DEMANDS

While performing the duties of this job, the employee is regularly required to sit, use hands to finger, handle or feel objects, tools or controls; reach with hands and arms. The employee is occasionally required to stand, walk, stoop, kneel, crouch or crawl. Specific vision abilities are required which include, close vision, peripheral vision and the ability to adjust focus.

WORK ENVIRONMENT

Office Environment.  The noise level is usually moderate.

Interested in joining the Chesapeake Employers family? Click the button below to get started.

 

POSITION SUMMARY

Direct and supervise assigned service department staff to ensure efficient and quality management of internal operational functions. Primary responsibilities include oversight of assigned tasks relating to business correspondence and document processing and other service department functions. Collaborate with leaders, customers, colleagues and staff to continually analyze, prioritize and reallocate tasks and resources to ensure timely and accurate compliance with service level agreements and customer expectations.

DUTIES AND RESPONSIBILITIES

  • Supervise and direct staff to ensure daily assigned tasks are completed accurately and efficiently; adjust priorities and resources to ensure optimal efficacy.
  • Track, record and monitor daily productivity and quality metrics.
  • Provide on-going feedback, training, support and leadership to assigned staff.
  • Effectively communicate and collaborate with others to assess opportunities for continuous process improvements and enhanced operational efficiencies.
  • Execute HR administrative tasks in a manner that encourages and supports optimal team and individual performance.

SKILLS, EDUCATION AND EXPERIENCE

  • High School diploma or equivalent required; college degree preferred.
  • 3-5 years of experience with an insurance company or medical provider; demonstrates proven familiarity with insurance and medical document types required.
  • Prior experience with document management (scanning/indexing) or internal support environment.
  • Preferred supervisory experience or leading projects for the company.
  • Demonstrated literacy in data entry applications and window PC applications including but not limited to working knowledge of MS Word, Excel and Outlook.
  • Must be detailed-oriented and exhibit high accuracy in performing work assigned.
  • Basic PC skills required; Microsoft Office Suite knowledge required.
  • Bilingual skills preferred.

POSITIONAL COMPETENCIES

  • Pursuing Excellence
  • Making a Difference
  • Leadership Presence
  • Developing People
  • Maintaining Focus and Accountability
  • Strategic Initiative

PHYSICAL DEMANDS

While performing the duties of this job, the employee is regularly required to sit, use hands to finger, handle or feel objects, tools or controls; reach with hands and arms. The employee is occasionally required to stand, walk, stoop, kneel, crouch or crawl. The employee may occasionally lift up to 30 pounds. Specific vision abilities are required, which include close vision, peripheral vision and the ability to adjust focus.

WORK ENVIRONMENT

Office Environment.  The noise level is usually moderate.

Interested in joining the Chesapeake Employers family? Click the button below to get started.

 

Internal Audit

POSITION SUMMARY

Serves as the organization’s internal auditor and as a member of the management team. Performs advanced level internal auditing work as a key component of the corporate governance structure. Work involves directing a comprehensive audit program including operational, financial, and compliance audit projects, providing consulting services to the organization’s management and staff, developing the Annual Audit Plan, and providing ongoing training, coaching, and supervision to audit staff. Position reports directly to the Audit Committee of the Board of Directors and administratively to the Chief Executive Officer.

DUTIES AND RESPONSIBILITIES

  • Directs audit staff in the planning, organizing, directing and monitoring of Internal Audit operations, including assisting in hiring, training and evaluating staff, and taking corrective action to address performance problems.
  • Directs the identification and evaluation of the organization’s risk areas and provides develops the Annual Audit Plan.
  • Directs the overall performance of audit procedures, including identifying and defining issues, developing criteria, reviewing and analyzing evidence, and documenting client processes and procedures.
  • Directs the audit staff in conducting interviews, reviewing documents, composing summary memos, and preparing working papers.
  • Directs the audit staff in the identification, development, and documentation of audit issues and recommendations.
  • Communicates the results of audit and consulting projects to management and to the Audit Committee of the Board of Directors.
  • Handles all whistleblower hotline reports and disseminates as appropriate.
  • Pursues professional development opportunities, including external and internal training and professional association memberships, and shares information gained with co-workers.
  • Represents Internal Audit on organizational project teams, at management and Audit Committee meetings, and with external organizations.
  • Coordinates specialized audit and other related services performed by independent third parties.
  • Performs related work as assigned by the Audit Committee of the Board of Directors.

SKILLS, EDUCATION AND EXPERIENCE

  • Bachelor’s degree from an accredited college or university. Preferred degree in accounting but will consider degrees in business administration or finance.
  • Five plus years of experience in auditing, accounting, or business analysis. Preferred auditing or accounting experience in the insurance or financial services industry.
  • Five plus years of significant supervisory or project management experience.
  • Certification as a CIA, CPA or CISA strongly preferred.
  • Extensive knowledge of and skill in applying internal auditing and accounting principles and practices, and management principles and preferred business practices.
  • Considerable knowledge of the Standards for the Professional Practice of Internal Auditing and the Code of Ethics as developed by the Institute of Internal Auditors.
  • Knowledge of management information systems terminology, concepts, and practices.
  • Skill in collecting and analyzing complex data, evaluating information and systems, and drawing logical conclusions.
  • Extensive skill in planning and project management, and in maintaining composure under pressure while meeting multiple deadlines.
  • Considerable skill in negotiating issues and resolving problems.
  • Considerable skill in using a computer with word processing, spreadsheet and other business software to prepare reports, memos, summaries, analyses.
  • Considerable skill in effective verbal and written communications, including active listening skills and skill in presenting findings and recommendations.
  • Ability to establish and maintain harmonious working relationships with co-workers, client staff and external contacts.

POSITIONAL COMPETENCIES

  • Pursuing Excellence
  • Making a Difference
  • Leadership Presence
  • Maintaining Focus and Accountability
  • Strategic Initiative
  • Developing People

PHYSICAL DEMANDS

While performing the duties of this job, the employee is regularly required to sit, use hands to finger, handle or feel objects, tools or controls; reach with hands and arms. The employee is occasionally required to stand, walk, stoop, kneel, crouch or crawl. The employee may occasionally lift up to 30 pounds. Specific vision abilities are required which include, close vision, peripheral vision and the ability to adjust focus. The employee may be required to drive to offsite meetings with agents.

WORK ENVIRONMENT

Office Environment.  The noise level is usually moderate.

Interested in joining the Chesapeake Employers family? Click the button below to get started.

 

Premium Audit

POSITION SUMMARY

Conducts physical audits for policyholders (including large, difficult and/or sensitive accounts) following the expiration of their policy term, or the cancellation of their policy in accordance with established guidelines and procedures.

DUTIES AND RESPONSIBILITIES

  • Conduct premium audits in compliance with established Chesapeake Employers’ policies & guidelines and industry standards. Provide routine auditing support to the Premium Fraud/SIU Dept on selected accounts.
  • Maintain, monitor and manage audits for assigned book of business (territory) utilizing the necessary tools/resources.
  • Accountable for achievement and maintenance of time to serve, productivity and quality standards based on the department/organizational objectives.
  • Assess and analyze additional significant account information (obtained during audit) and make specific decisions/recommendations for account modifications.
  • Work with policyholders, agents and internal staff to analyze and resolve audit disputes as needed, within established guidelines.
  • Conduct peer quality reviews as scheduled to assure high quality of audits performed. Coach and/or train peers (i.e., field auditors, mail auditors, associate field auditors, premium audit field trainees and other Premium Audit support staff) as requested by management.
  • Complete other duties and special projects assigned by management.

SKILLS, EDUCATION AND EXPERIENCE

  • A Bachelor’s Degree in Accounting, Business or Finance and minimum of 4 – 7 years experience in premium audit.
  • Preferred Certification – PAAS Technical Achievement Program (TAP).
  • Required Insurance Designation – Associate in Premium Auditing (APA – through American Institute for CPCU.
  • General PC skills, including familiarity with MS Office and emphasis on Excel is preferred.
  • Demonstrated ability to work with diverse customer base.
  • Excellent verbal and written communication skills.
  • Ability to analyze multiple sources of information to prepare proficient reports.
  • Ability to manage workload in which most of time is spent in the field.
  • Possess strong organizational skills.
  • Ability to drive company vehicle.
  • Spanish speaking skills preferred.

POSITIONAL COMPETENCIES

  • Bias for Action
  • Knowledge Sharing
  • Deliver Results
  • Service and Sales Excellence
  • Personal Leadership
  • Teamwork and Communication

PHYSICAL DEMANDS

While performing the duties of this job, the employee is regularly required to sit, use hands to finger, handle or feel objects, tools or controls; reach with hands and arms. The employee is occasionally required to stand, walk, stoop, kneel, crouch or crawl. The employee may occasionally lift up to 30 pounds. Specific vision abilities are required which include, close vision, peripheral vision and the ability to adjust focus. 

WORK ENVIRONMENT

Office Environment.  The noise level is usually moderate.

Interested in joining the Chesapeake Employers family? Click the button below to get started.

 

SIU

POSITION SUMMARY

Assist in the collection and/or resolution of unpaid premium balances utilizing various reports and resources. Investigate assigned components of claims submitted to Chesapeake Employers Insurance by means of developing factual information to ensure the propriety of claims benefits, or to assist in case development for legal actions in instances of impropriety. Investigate assigned components of premium fraud and avoidance submitted to Chesapeake Employers Insurance by means of developing factual information to ensure the identification and collection of the correct premium for a given risk.

DUTIES AND RESPONSIBILITIES

  • Perform background checks, criminal checks and/or MVA checks as requested by the field investigators. Serves as an information liaison for the Field Investigators.
  • Produce concise accurate reports detailing investigative findings which will become an integral part of case documentation.
  • Work in conjunction with Investigators as required gathering information to assist in fraud case development.
  • Attend and testify at District Court, Circuit Court, and Workers’ Compensation Commission hearings relative to cases as needed.
  • Appropriately refer cases for prosecution or administrative action at completion of investigation.
  • Complete all case assignments in timely fashion.
  • Work in conjunction with claims adjusters and legal department to bring cases to equitable, logical and economic conclusion.
  • Under the direction of a Claims Investigation Supervisor conduct proactive reviews to identify claimants of concern.
  • Access and utilize independent resources to further investigations.
  • Perform direct collection and resolution of unpaid balances through written and verbal contact with debtors.
  • Resolve audit and payment disputes as they pertain to the unpaid balance.
  • Negotiate settlements and payment plans on unpaid balances.
  • Ensure compliance with all state and federal guidelines which pertain to the collection of delinquent balances.
  • Prepare collection cased for litigation when appropriate.
  • Other activities assigned by manager related to meeting the objectives of the unit

SKILLS, EDUCATION AND EXPERIENCE

  • Bachelor’s degree is required.
  • 0-2 years experience preferred.
  • Working knowledge of skip trace/data base research and information gathering.
  • Ability to write detailed, accurate, time sensitive reports.
  • Proficient in Microsoft office products.
  • Valid driver’s license with good driving record.

POSITIONAL COMPETENCIES

  • Bias for Action
  • Knowledge Sharing
  • Deliver Results
  • Service and Sales Excellence
  • Personal Leadership
  • Teamwork and Communication

PHYSICAL DEMANDS

While performing the duties of this job, the employee is regularly required to sit, use hands to finger, handle or feel objects, tools or controls; reach with hands and arms. The employee is occasionally required to stand, walk, stoop, kneel, crouch or crawl. The employee may occasionally lift up to 30 pounds. Specific vision abilities are required which include, close vision, peripheral vision and the ability to adjust focus. 

WORK ENVIRONMENT

Office Environment.  The noise level is usually moderate.

Interested in joining the Chesapeake Employers family? Click the button below to get started.

 

Chesapeake Employers’ Insurance Company is an Equal Opportunity Employer. All job offers are contingent upon the successful completion of a background check and drug screening.