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Find your next career opportunity with Chesapeake Employers’ Insurance Company.

 

Make a Difference

People. It's all about people. Family. Neighbors. Friends. Peers. Keeping people safe at work is our top priority.

When you're a part of the Chesapeake Employers family, your contributions will impact the lives of working people all across Maryland. We believe in treating people with the respect, care, and dignity they deserve. If you would like to work for an organization that strives to do the best for its customers, employees, and communities, consider joining Chesapeake Employers and growing your career with Maryland's largest writer of workers' compensation insurance.

Proudly Serving Maryland

Chesapeake Employers has been providing workers' compensation insurance to Maryland businesses since 1914.

WHAT WE OFFER

If you want to grow your skills and be a part of a caring organization that promotes work-life balance and is meeting the challenges of an evolving industry, then Chesapeake Employers is the place for you.


Health & Disability Benefits

  • Health, dental, vision, and life insurance
  • FMLA
  • Short term/Long term disability
  • Health savings account
  • AD&D

Financial Benefits

  • Competitive compensation & bonus program
  • 401k plan
  • Paid vacation and sick leave
  • Paid holidays
Wellbeing benefits description

Wellbeing Benefits

  • Flexible work schedule
  • Health & Wellness Program
  • Employee Assistance Program
Perks description

Bonus Perks

  • Employee Volunteer Program (paid 12 hours/annually)
  • Free tickets to community attractions
  • Employee appreciation events
  • Free parking

Information for Mid-Career Candidates

Information for New Career Candidates

Open Positions

Building Maintenance

POSITION SUMMARY

This position will support all needs of the Building Maintenance Department 

Interested in joining the Chesapeake Employers family? Click the button below to get started.

 

Claims

POSITION SUMMARY

Independently investigate, evaluate, negotiate, settle and adjust claims in accordance with MD Workers’ Compensation Law and internal Guidelines.

DUTIES AND RESPONSIBILITIES

  • Independently investigates assigned claims, following sound claims handling techniques in accordance with company claim philosophy and standards, and in accordance with the Maryland Compensation Law.
  • With limited assistance from unit supervisor, reviews all relevant data, evaluates claims, determines coverage and compensability and negotiates within settlement authority.
  • Documents files with necessary reports, investigative notes, and other data as may be required by the Maryland Workers’ Compensation Law, the company and the unit supervisor. Keeps unit supervisor advised on status of problem claims.
  • Prepares files for hearing, develops defense of issues, identifies witnesses and makes decisions regarding appeals.
  • Attends hearings, mediations, settlement conferences, pre-trial hearings and fraud trials.
  • Provides superior service to policyholders, agents and the claims public. Complies with standards for service and prompt contact. Keeps agents and policyholders informed of claim status as appropriate. Anticipates and promptly responds to all issues and concerns.
  • Manages personal caseload effectively in accordance with claims standards.
  • Performs other duties as may be dictated by department circumstances.

SKILLS, EDUCATION AND EXPERIENCE

Claims Adjuster

  • Bachelor’s degree and 2 – 4 years claims adjusting experience or 8 years equivalent work experience including 3 years of workers compensation claims adjusting.
  • Attainment of AIC certification or comparable certification in insurance.
  • Knowledge of claims basics including administrative, procedures and processes, law, reserving, investigation, calculation of benefits, case management, fraud, subrogation, etc.
  • Must be a detail-oriented, flexible self-starter, with excellent written and verbal communication skills, capable of handling multiple tasks in a challenging environment.
  • Bilingual skills strongly preferred.

Senior Claims Adjuster

  • Bachelor’s degree and 4-7 years of claims adjusting experience or 10 years equivalent work experience including 5 years of workers compensation claims adjusting and AIC designation or comparable designation.
  • Ability to evaluate lost time cases of 6 months or greater, negotiate permanent disability cases, manage litigated cases, provide guidance and interpretation of WC laws, and serve as a mentor for claims adjusters.
  • Basic keyboarding and math skills.
  • Bilingual skills preferred.
  • Must be a detail-oriented, flexible self-starter, with excellent written and verbal communication skills, capable of handling multiple tasks in a challenging environment.

POSITIONAL COMPETENCIES

  • Bias for Action
  • Deliver Results
  • Personal Leadership
  • Knowledge Sharing
  • Service and Sales Excellence
  • Teamwork and Communication

PHYSICAL DEMANDS

While performing the duties of this job, the employee is regularly required to sit, use hands and fingers, handle or feel objects, tools or controls; reach with hands and arms. The employee is occasionally required to stand, walk, stoop, kneel, crouch or crawl. The employee may occasionally lift up to 30 pounds. Specific vision abilities are required which include, close vision, peripheral vision and the ability to adjust focus.

WORK ENVIRONMENT

Office Environment.  The noise level is usually moderate.

Interested in joining the Chesapeake Employers family? Click the button below to get started.

 

DUTIES AND RESPONSIBILITIES

  • Review the entire OCR for all adjusters and send updated med auth requests if the file does not have one, follow up once a month for this while they are here.
  • Review the OCR  for the team to make sure there is an ISO in the last 6 months on open claims and completing one if it is missing
  • Review OCR to make sure that the comorbidity screen is complete.  If any are missing review the medicals and update with the information found.
  • Request DEED checks on AL and TTD claims and alerting adjuster if there is possible fraud
  • Provide billing information on outstanding bills that the adjusters receive
  • Complete ISO and WCC checks on new claims daily
  • Type medical reports and IMEs that have been highlighted by adjuster (only if the adjuster has put an AP in the file based on the medical report)
  • Enter wage statement on AL claims or no lost time claims and send the AWW to WCC
  • Complete telephonic alive and well checks on dependency claims
  • Review the spreadsheet where we are paying for prescriptions in a closed status and send request for records to the prescribing doctor if we are not receiving medical reports as well as making sure we have a current medical authorization on file 

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POSITION SUMMARY

During the one-year program, the trainee will develop and prepare to perform various entry-level roles in the field of workers’ compensation insurance.

DUTIES AND RESPONSIBILITIES

  • Develop basic skill, knowledge, and ability of workers’ compensation insurance, claims handling, loss control services, underwriting standards, premium audit services, and other functional departments.
  • Become introduced to various workers’ compensation and Chesapeake Employers-specific computer programs and databases.
  • Participate in Chesapeake University training.
  • Introduction into discipline for career development.
  • Be exposed to, create, analyze, and work with various reports.
  • Assist departments and staff with departmental and/or inter-departmental functions.
  • Complete other duties and special projects assigned by management.
  • Other duties as assigned by the department and identified on Performance Agreement.

SKILLS, EDUCATION AND EXPERIENCE

  • Bachelor’s degree in a related field.
  • Proficient computer skills including Microsoft Word and Excel.
  • Excellent verbal and written communication skills.
  • Ability to work in a professional atmosphere.

POSITIONAL COMPETENCIES

  • Bias for Action
  • Service and Sales Excellence
  • Knowledge Sharing
  • Personal Leadership
  • Deliver Results
  • Teamwork and Communication

PHYSICAL DEMANDS

While performing the duties of this job, the employee is regularly required to sit, use hands to finger, handle or feel objects, tools or controls; reach with hands and arms. The employee is occasionally required to stand, walk, stoop, kneel, crouch or crawl. The employee may occasionally lift up to 30 pounds. Specific vision abilities are required, which includes close vision, peripheral vision and the ability to adjust focus.

WORK ENVIRONMENT

Office Environment.  The noise level is usually moderate. Some travel is required.

Interested in joining the Chesapeake Employers family? Click the button below to get started.

 

Customer Service

 

DUTIES AND RESPONSIBILITIES

  • Taking first reports of injury reports both by phone and by email

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POSITION SUMMARY

Dedicated resource for answering customer inquiries regarding Chesapeake Employers’ workers’ compensation insurance policies, claims, products and services. Serve as Chesapeake Employers’ “front-line” to the customer and provide timely, accurate and courteous responses to their inquiries. Communicate directly with agents, policyholders, injured workers, attorneys, medical providers and other Chesapeake Employers employees.

DUTIES AND RESPONSIBILITIES

  • Demonstrate expertise in assigned skillsets.
  • Provides front line "first class" service to all internal and external customers.
  • Answers customer concerns regarding information on rates, policies, and claim status to injured workers, attorneys, agents, and medical providers.
  • Perform additional duties as assigned.

SKILLS, EDUCATION AND EXPERIENCE

  • A High School Diploma or equivalent is required.
  • 1-2 years of customer service experience required.
  • Experience in an insurance industry preferred.
  • Excellent verbal and written communication skills required.
  • Basic PC skills required.
  • Knowledge of MS Office Suite is preferred.
  • Bi-lingual preferred.

POSITIONAL COMPETENCIES

  • Bias for Action
  • Knowledge Sharing
  • Deliver Results
  • Service and Sales Excellence
  • Personal Leadership
  • Teamwork and Communication

PHYSICAL DEMANDS

While performing the duties of this job, the employee is regularly required to sit, use hands to finger, handle or feel objects, tools or controls; reach with hands and arms. The employee is occasionally required to stand, walk, stoop, kneel, crouch or crawl. The employee may occasionally lift up to 30 pounds. Specific vision abilities are required, which includes close vision, peripheral vision and the ability to adjust focus.

WORK ENVIRONMENT

Office Environment.  The noise level is usually moderate.

Interested in joining the Chesapeake Employers family? Click the button below to get started.

 

POSITION SUMMARY

Professional supporting the department by applying knowledge of workers compensation insurance, workers compensation regulations, and Chesapeake Employers’ business processes to the accomplishment of the following: 1) supervises assigned Customer Service staff; 2) contributes to the development and maintenance of standard operating procedures; 3) participates in training for new and existing employees; 4) acts as co-administrator of call center technology systems by overseeing the daily performance of all applications.

DUTIES AND RESPONSIBILITIES

  • Supervises assigned Customer Service Staff.
  • Responsible for the development and maintenance of standard operating procedures.
  • Develops and delivers training programs such as the 90 day training and assimilation program for new hires. Creates and delivers remedial training in conjunction with development plans approved by the department leader.
  • Provides direct feedback and coaching for Customer Service Representatives and implements corrective actions as necessary. Conducts performance management responsibilities for staff.
  • Will oversee operations in the absence of the Manager.
  • Participates in the hiring and selection process.
  • Supports Operations Manager in ensuring data integrity and proper functioning of the telephonic system on a daily basis.
  • Manages vendor relationships.
  • Must remain current in regulatory issues and guidelines impacting the workers compensation industry.

SKILLS, EDUCATION AND EXPERIENCE

  • AA degree and 3-5 years P\C insurance industry experience required.
  • 4-6 years customer service experience.
  • WCP or equivalent required.
  • Professional demeanor and strong interpersonal and listening skills, professionalism and emotional intelligence.
  • Preferred supervisory experience or leading projects for the company.
  • Excellent oral, written and interpersonal communication skills.
  • Excellent listening and analytical skills.
  • Strong knowledge of customer care processes, protocols and techniques.
  • Demonstrated ability to work well in a team environment.
  • Dedicated to providing exceptional service.
  • Expertise in customer service management systems/applications preferred.
  • Advanced PC skills including, but not limited to, working knowledge of MS Word, Outlook, Excel and Power Point required.
  • Bilingual skills preferred.

POSITIONAL COMPETENCIES

  • Bias for Action
  • Knowledge Sharing
  • Deliver Results
  • Service and Sales Excellence
  • Personal Leadership
  • Teamwork and Communication

PHYSICAL DEMANDS

While performing the duties of this job, the employee is regularly required to sit, use hands to finger, handle or feel objects, tools or controls; reach with hands and arms. The employee is occasionally required to stand, walk, stoop, kneel, crouch or crawl. The employee may occasionally lift up to 30 pounds. Specific vision abilities are required, which include close vision, peripheral vision and the ability to adjust focus.

WORK ENVIRONMENT

Office Environment.  The noise level is usually moderate.

Interested in joining the Chesapeake Employers family? Click the button below to get started.

 

POSITION SUMMARY

This position provides quality assurance for the services provided by the Customer Service Department. To ensure consistency and quality in the processes and procedures performed by Customer Service in compliance with the service level expectations of Chesapeake Employers.  The Quality Analyst will perform targeted training and development opportunities with CSR’s and conduct quality call audits in order to measure the effectiveness and results of Customer Service.

DUTIES AND RESPONSIBILITIES

  • Perform call monitoring for QA purposes.
  • Prepare and analyze effective audits for the internal quality of CSR calls.
  • Provide feedback and actionable information of CSR call audits to Supervisors.
  • Provide training of the CSRs on the identification of customer expectations and needs. Advise CSRs on the accurate responses to customer. inquiries.
  • Make recommendations regarding training opportunities, process improvements or system enhancements to the Manager and Supervisors.
  • Reviews the efficiency and effectiveness of call processes and procedures.
  • Provide recommendations for process innovations and efficiency improvements within the Department to the Manager.
  • May perform additional QA duties as needed or assigned.

SKILLS, EDUCATION AND EXPERIENCE

  • AA degree or 3-5 years P/C insurance industry experience required.
  • WCP or equivalent required.
  • 3 years’ customer service experience in WC, UW or CLM required.
  • Detail-oriented and exhibits a high accuracy in performing work assigned.
  • Excellent oral, written and interpersonal communication skills.
  • Excellent listening and analytical skills.
  • Strong knowledge of Chesapeake Employers’ customer care processes, protocols and techniques.
  • Demonstrated ability to work well in a team environment.
  • Dedicated to providing exceptional service.
  • Advanced PC skills required.
  • Knowledge of MS Office Suite is required.
  • Fluency in Spanish verbal and written communication preferred.

POSITIONAL COMPETENCIES

  • Bias for Action
  • Knowledge Sharing
  • Deliver Results
  • Service and Sales Excellence
  • Personal Leadership
  • Teamwork and Communication

PHYSICAL DEMANDS

While performing the duties of this job, the employee is regularly required to sit, use hands to finger, handle or feel objects, tools or controls; reach with hands and arms. The employee is occasionally required to stand, walk, stoop, kneel, crouch or crawl. The employee may occasionally lift up to 30 pounds. Specific vision abilities are required, which includes close vision, peripheral vision and the ability to adjust focus.

WORK ENVIRONMENT

Office Environment.  The noise level is usually moderate.

Interested in joining the Chesapeake Employers family? Click the button below to get started.

 

Executive Team

POSITION SUMMARY

The CAO Intern will assist the executive team with their department's daily needs.

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Finance

POSITION SUMMARY

Under direct supervision, analyzes and records financial transactions and maintains financial journals.

DUTIES AND RESPONSIBILITIES

  • Populates excel workbooks to accumulate data for general ledger system.
  • Conducts or assists of simple accounting projects.
  • Provides timely and accurate information to management regarding status of assigned projects.
  • Perform accounting within application independently.
  • Reconcile subledger entries to the general ledger.
  • Accounting research on applicable accounting pronouncements and SSAP’s.
  • Assist in compiliation of documents for both internal and external auditors.
  • Other duties as assigned.

SKILLS, EDUCATION AND EXPERIENCE

  • Bachelor’s degree in accounting or equivalent.
  • 0-2 years of experience.
  • Insurance accounting experience preferred.
  • Experience with Microsoft office products is required with Word and Excel.
  • General knowledge of GAAP accounting.

POSITIONAL COMPETENCIES

  • Bias for Action
  • Knowledge Sharing
  • Deliver Results
  • Service and Sales Excellence
  • Personal Leadership
  • Teamwork and Communication

PHYSICAL DEMANDS

While performing the duties of this job, the employee is regularly required to sit, use hands to finger, handle or feel objects, tools or controls; reach with hands and arms. The employee is occasionally required to stand, walk, stoop, kneel, crouch or crawl. The employee may occasionally lift up to 30 pounds. Specific vision abilities are required which include, close vision, peripheral vision and the ability to adjust focus.

WORK ENVIRONMENT

Office Environment.  The noise level is usually moderate.

Interested in joining the Chesapeake Employers family? Click the button below to get started.

 

Health Services

POSITION SUMMARY

A dedicated resource within the Medical Billing Department for answering customer inquiries, specifically medical providers for information regarding submission and payment of medical bills. Serves as Chesapeake Employers’ “front-line” to the customer in order to provide timely, accurate and courteous responses to their inquiries.

DUTIES AND RESPONSIBILITIES

  • Provides first contact resolution to external customer inquiries received by phone. Applies call techniques, protocols and knowledge of workers compensation insurance, along with the Medical Billing Department’s Standard Operating Procedures, company organizational structure and individual operation roles in the process of supporting both customers and internal business partners.
  • Responds to inquiries from claimants, medical providers and other Chesapeake Employers personnel regarding the payment for services provided under workers’ compensation.
  • Analyze data to resolve customer inquiries.
  • Communicates with medical providers, when necessary, regarding the payment or denial of payment of bills.
  • Facilitates outbound calls to service providers.
  • Manages the customer service box and spreadsheet/Excel function.
  • Sorts, processes and sends out provider faxes.
  • Perform additional duties as assigned.

SKILLS, EDUCATION AND EXPERIENCE

  • A High School Diploma or equivalent is required, two or more years of college is preferred.
  • 2 to 3 years as medical bill processor or adjudicator.
  • One year of customer service experience in insurance or health industry is preferred.
  • Excellent verbal and written communication skills required.
  • Basic skill in WCIS or comparable systems applications required.
  • Basic PC skills required.
  • Knowledge of MS Office Suite is preferred.
  • Bi-lingual preferred.

POSITIONAL COMPETENCIES

  • Bias for Action
  • Knowledge Sharing
  • Deliver Results
  • Service and Sales Excellence
  • Personal Leadership
  • Teamwork and Communication

PHYSICAL DEMANDS

While performing the duties of this job, the employee is regularly required to sit, use hands to finger, handle or feel objects, tools or controls; reach with hands and arms. The employee is occasionally required to stand, walk, stoop, kneel, crouch or crawl. The employee may occasionally lift up to 30 pounds. Specific vision abilities are required, which includes close vision, peripheral vision and the ability to adjust focus.

WORK ENVIRONMENT

Office Environment.  The noise level is usually moderate.

Interested in joining the Chesapeake Employers family? Click the button below to get started.

 

DUTIES AND RESPONSIBILITIES

  • Making Show calls and closing the IME referral once report is obtained
  • Importing Documents into OnBase
  • Importing Bills into OnBase
  • Assisting Schedulers with sorting medicals
  • Handling the Fax Box

Interested in joining the Chesapeake Employers family? Click the button below to get started.

 

POSITION SUMMARY

Processes medical, specialty vendor bills and reimbursements to claimants in following the the Workers’ Compensation Commission Fee Guide or Chesapeake Employers contracted pricing in accordance with established Chesapeake policies and procedures. Serves as a resource for training and assists team leads in daily operational activities.

DUTIES AND RESPONSIBILITIES

  • Performs data entry of bills submitted for processing by accurately recording the required information into the correct fields in WCIS.
  • Processes physicians bills.
  • Determines if charges are related to accepted claim through knowledge of medical diagnostic coding and review of accepted body parts. Denies unrelated bills or charges.
  • Processes bills submitted for medical treatment in accordance with established Chesapeake policies and the WC Fee Guide.
  • Reviews the claims notepad for authorizations and notes regarding billing issues as indicated.
  • Uses judgement in referring bills to adjusters if further investigation is warranted.
  • Accepts or denies charges while selecting appropriate reason codes.
  • Responds to inquiries from claimants, medical providers and company personnel regarding the payment, denial of payment or clarification required for completion of processing.
  • Meets departmental guidelines for productivity and accuracy of processing of medical bills.
  • Attends web-based training to develop in-depth knowledge in specific specialty areas to maintain industry standard practices.
  • Assists coders in resolving consideration requests as needed.
  • Assists with quality audits.

SKILLS, EDUCATION AND EXPERIENCE

  • A High School Diploma or equivalent is required.
  • 2-3 years’ experience in bill processing.
  • PC skills including Excel familiarity.
  • Excellent communication skills, both verbal and written.
  • ICD-9, ICD-10 and CPT coding knowledge.
  • Medical terminology familiarity.
  • Bilingual skills preferred.
  • CPC preferred. CPC will be required within 3 years of employment.

POSITIONAL COMPETENCIES

  • Bias for Action
  • Knowledge Sharing
  • Deliver Results
  • Service and Sales Excellence
  • Personal Leadership
  • Teamwork and Communication

PHYSICAL DEMANDS

While performing the duties of this job, the employee is regularly required to sit, use hands to finger, handle or feel objects, tools or controls; reach with hands and arms. The employee is occasionally required to stand, walk, stoop, kneel, crouch or crawl. The employee may occasionally lift up to 30 pounds. Specific vision abilities are required, which include close vision, peripheral vision and the ability to adjust focus.

WORK ENVIRONMENT

Office Environment.  The noise level is usually moderate.

Interested in joining the Chesapeake Employers family? Click the button below to get started.

 

POSITION SUMMARY

Responds in a timely manner to provider requests for pre-authorization of medical services, as well as ensuring quality care to the injured workers, in accordance with the Maryland Medical Fee Schedule regulations and Chesapeake Employers policy. Supports the claim organization by addressing medical services through the process of utilization review and precertification. Is responsible for meeting goals of other utilization management programs to ensure services meet medical necessity.

DUTIES AND RESPONSIBILITIES

  • Coordinates services and resources necessary to expedite treatment to achieve an early return to work.
  • Supports financial goals of cost reduction and cost avoidance by reducing over utilization, investigational and unrelated treatment for the work injury.
  • Acts as a medical resource to peers, claims professionals and legal personnel.
  • Retrieves service requests and reviews for service determination.
  • Reviews claim information for appropriateness of medical service.
  • Obtains medical records for description of injury and related treatments.
  • Applies treatment guidelines, medical policy and nursing judgement to each authorization decision.
  • Follows established utilization review/precertification policies and protocols.
  • Notifies provider of authorization decision or makes request for information necessary to make service determination, within 72 hours of initial call and coordinates follow-up as necessary.
  • Interacts with adjuster for determination of needed interventions, i.e. IME/peer reviews.
  • Responsible for initiating and meeting peer review standards.
  • Utilizes and monitors preferred vendors for select services to ensure prompt, cost effective service.
  • Supports pharmacy program when necessary by review of off-formulary and non-injury related drugs for appropriate utilization and cost containment.
  • Responsible for setting utilization detail in the billing system when indicated. Performs bill review to evaluate questionable or over utilization of medical services.
  • Manages inpatient admissions, length of stay and early discharge planning for home care needs.
  • Supports the pain/opioid management program to evaluate risk and formulate appropriate interventions with claims and legal groups.
  • Responsible for interdepartmental communication necessary to provide optimal customer service.
  • Communicates with medical providers in a professional manner.
  • Pursues and participates in continual educational activities for self-development and in meeting all regulatory requirements.

SKILLS, EDUCATION AND EXPERIENCE

  • Current Maryland RN License.
  • Bachelor’s Degree (BSN) preferred.
  • Pharmacy Technician Certification (CPhT) preferred.
  • Rehabilitation Service Practitioner (MCRSP) certification preferred.
  • Utilization/precertification or case management experience highly preferred.
  • Certification in related fields is preferred.
  • 5 years of active nursing experience in orthopedic, medical/surgery, emergency room, intensive care or occupational medicine is preferred.
  • Prior workers’ compensation experience is preferred.
  • Strong interpersonal skills.
  • PC skills – Windows, Outlook, Word and Excel.
  • Bilingual skills preferred.

POSITIONAL COMPETENCIES

  • Bias for Action
  • Knowledge Sharing
  • Deliver Results  
  • Service and Sales Excellence
  • Personal Leadership
  • Teamwork and Communication

PHYSICAL DEMANDS

While performing the duties of this job, the employee is regularly required to sit, use hands to finger, handle or feel objects, tools or controls; reach with hands and arms. The employee is occasionally required to stand, walk, stoop, kneel, crouch or crawl. The employee may occasionally lift up to 30 pounds. Specific vision abilities are required, which includes close vision, peripheral vision and the ability to adjust focus.

WORK ENVIRONMENT

Office Environment.  The noise level is usually moderate.

Interested in joining the Chesapeake Employers family? Click the button below to get started.

 

Information Technology

POSITION SUMMARY

This position provides second tier help desk support to employees and Help Desk staff in a Windows / Office environment; while also participating in various IT projects. This position also services outside policyholders, agents, and external customers and equipment vendors.

DUTIES AND RESPONSIBILITIES

  • Receives and prioritizes work, project-oriented tasks, and service desk requests of varying severity, documenting issues via service desk and document repository, and effectively managing and resolving all issues within accepted service levels and approvals.
  • Initiates corrective action to stay on schedule.
  • Serves as the second line of technical support for employees.
  • Assists in providing Level I Support when request volumes are high and performs post-resolution follow ups with Level I Technicians as required.
  • Installs/upgrades/maintains/supports various computer hardware and software applications.
  • Assists users, troubleshoots second tier hardware, software, network connectivity and problems regarding access to enterprise-wide systems.
  • Assists users in utilizing technology to achieve business results via written documentation of procedures and one-on-one and/or documented resolutions.
  • Assists entry-level help desk and operations personnel with technical problem resolution and serves as a mentor.
  • Installs/maintains/supports specialized client applications for specific business users.
  • Participates in various technological infrastructure projects, whether they are system rollouts, application upgrades, or new technology initiative.
  • Assists System Administrators with various tasks and/or projects as needed.
  • Cross trains in day or nighttime operations, sometimes requiring overtime when necessary.
  • Support the company’s overall strategy and departmental goals by accomplishing tasks as assigned.

SKILLS, EDUCATION AND EXPERIENCE

  • Bachelor’s Degree in an IT related field.
  • 2-4+ years’ experience providing help desk support in a medium to large organization.
  • 6+ years of relevant help desk experience required without a Bachelor’s Degree.
  • Microsoft Certified Professional or greater preferred. May substitute other technical certifications that pertain to related Information Technology.
  • Experience with help desk processes, software, and procedures in a medium to large organization.
  • Troubleshooting ability with telecommunication, hardware, software and data network.
  • Working knowledge of computer technology industry trends and technology advancements.
  • Familiarity with Microsoft office and operating systems, group policy, and account management.
  • Familiarity with Symantec Enterprise and security products.
  • Strong customer service orientation and interpersonal skills with users at all levels within the organization.
  • Strong interpersonal and oral/written communication skills.
  • Proven analytical, multitasking, and problem-solving abilities.
  • Experience working independently and in a collaborative team-oriented environment.
  • Ability to effectively prioritize and execute tasks.
  • Ability to conform to shifting priorities, demands, and timelines.
  • Initiative to take on new tasks and resolve problems independently.
  • Bilingual skills preferred.

POSITIONAL COMPETENCIES

  • Bias for Action
  • Knowledge Sharing
  • Deliver Results
  • Service and Sales Excellence
  • Personal Leadership
  • Teamwork and Communication

PHYSICAL DEMANDS

While performing the duties of this job, the employee is regularly required to sit, use hands to finger, handle or feel objects, tools or controls; reach with hands and arms. The employee is occasionally required to stand, walk, stoop, kneel, crouch or crawl. The employee may occasionally lift up to 30 pounds. Specific vision abilities are required which include, close vision, peripheral vision and the ability to adjust focus. 

WORK ENVIRONMENT

Office Environment. The noise level is usually moderate. Occasional overtime may be necessary.

Interested in joining the Chesapeake Employers family? Click the button below to get started.

 

POSITION SUMMARY

Manage their respective function/group to support/deliver IT services that adhere to stated procedures, policies and service levels, in support of departmental goals. The Quality Assurance Manager’s role is to develop, establish, and enforce quality assurance standards and measures for the information technology services within the organization.

DUTIES AND RESPONSIBILITIES

  • Accomplishes information technology staff results by communicating job expectations; planning, monitoring, and appraising job results; coaching, counseling, and disciplining employees; initiating, coordinating, and enforcing systems, policies, and procedures.
  • Maintains staff by orienting, and training employees; maintaining a safe and secure work environment; developing personal growth opportunities.
  • Completes tasks/projects by coordinating resources and timetables within their department.
  • Participates in the selection and hiring of candidates.
  • Contributes to the development and implementation of the department’s goals and objectives.
  • Maintains quality service by establishing and enforcing organization standards.
  • Maintains professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks; benchmarking state-of-the-art practices; participating in professional societies.
  • Leads the development, establishment, and enforcement of quality assurance measures and testing standards for new applications, products, and/or enhancements to existing applications throughout their development/product lifecycles.
  • Leads the development, establishment, and enforcement of quality assurance measures and testing standards for new applications, products, and/or enhancements to existing applications throughout their development/product lifecycles.
  • Ensures that software quality measures comply with regulatory standards, industry standards, and accepted best practices.
  • Creates methodologies and processes for the collection and analysis of data for ensuring software, systems, and product quality.
  • Directs the analysis of formal test results in order to discover and report any defects, bugs, errors, configuration issues, and interoperability flaws.
  • Determines the selection and appropriate usage of automated test tools and data collection tools.
  • Develops and writes test strategy and plans for tracking defects and fixes in product development, software application development, information systems, and operations systems.
  • Applies established metrics to determine the readiness, quality, and operability of software, systems, and products due for release to clients and/or within the enterprise.
  • Coordinates testing of new software to ensure integration into company systems meets functional requirements, system compliance, and technical specifications.
  • Communicates test progress, test results, and other relevant information to project stakeholders and executive management.
  • Manages all members of the quality assurance team, and ensure that aggressive deadlines are met.
  • Cultivate and disseminate knowledge of quality assurance best practices.
  • Actively supports Company Strategies and Departmental Goals.

SKILLS, EDUCATION AND EXPERIENCE

  • Bachelor’s Degree in Information Technology, Computer Science or related field required. Master’s Degree preferred.
  • 6-10 years of experience in managing people and quality assurance projects preferably in the IT area.
  • 2+ years of experience in overseeing the design, development, and implementation of quality assurance standards for software testing.
  • 2+ years of experience as a QA Manager for major application integration and/or major application product release.
  • Strong knowledge of system testing metrics, best practices and methodologies.
  • Direct hands-on experience with ad hoc query programs, automated testing tools, and reporting software.
  • Knowledge of business theory, business processes, management, budgeting, and business office operations.
  • Proven data analysis, data verification, and problem-solving abilities.
  • Experience with statistical reporting and analysis.
  • Good project management skills and/or substantial exposure to project-based work structures.
  • Understanding of the organization’s goals and objectives.
  • Awareness of management principles, practices, and procedures.
  • Strong leadership skills.
  • Excellent written, oral, and interpersonal communication skills.
  • Highly self-motivated, self-directed, and attentive to detail.
  • Ability to effectively prioritize and execute tasks in a high-pressure environment.
  • Experience working in a team-oriented, collaborative environment.

POSITIONAL COMPETENCIES

  • Pursuing Excellence
  • Making a Difference
  • Leadership Presence
  • Developing People
  • Maintaining Focus and Accountability
  • Strategic Initiative

PHYSICAL DEMANDS

While performing the duties of this job, the employee is regularly required to sit, use hands to finger, handle or feel objects, tools or controls; reach with hands and arms. The employee is occasionally required to stand, walk, stoop, kneel, crouch or crawl. The employee may occasionally lift up to 30 pounds. Specific vision abilities are required which include, close vision, peripheral vision and the ability to adjust focus.

WORK ENVIRONMENT

Office Environment.  The noise level is usually moderate.

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POSITION SUMMARY

The Senior Systems Administrator/Engineer leads technical and architecture decisions for new and existing UNIX, Windows, or Network environments as well as builds and plans for the performance, monitoring, and management of the enterprise systems.   This position provides architectural guidance, administration, and technical direction to the IT team.

DUTIES AND RESPONSIBILITIES

  • Focuses on delivering faster provisioning, scaling and improved resiliency. Design, install, and administer systems environments with instructions and direction setting /mentoring to other administrators.
  • Adheres to system administration and security best practices, standards, licensing agreements, in accordance with department policies and procedures.
  • Provides in-depth consulting and mentoring to IT management and staff at the highest technical level in the identification, evaluation, implementation/integration, and testing of new operating system software products.
  • Mentor and resource for system admin team.
  • Authority for decisions on enterprise level networking structure and issue resolution.
  • Engineers/Architect systems that are aligned with organizational goals and objectives.
  • Receives and prioritizes system administration work, project-oriented tasks, and service desk requests of varying severity, documenting issues via service desk and document repository while staying within SLA’s.
  • Performs security administration on designated technology including systems, applications and network security devices as well as vulnerability and patch management.
  • Handles questions and concerns with accuracy and professionalism, ensuring solid customer relationships.
  • Handles more technically complex systems and networks assignments which may involve integration with third party hardware/software applications.
  • Leads systems teams on various projects.
  • Conducts research on emerging technologies in support of systems development efforts, and recommends technologies that will better support the organization’s corporate strategy.
  • Ensures documentation on processes, environments, procedures and configuration information exists and is maintained on a regular basis.
  • Serves as a subject matter expert within the group on Systems/Network.
  • Supports the company’s strategies and departmental goals by accomplishing tasks as assigned.

SKILLS, EDUCATION AND EXPERIENCE

  • Bachelor’s Degree in an IT related field.
  • Master’s Degree in an IT related field highly preferred.
  • 8-12+ years’ experience working in (UNIX, Windows, and/or Network) Administration function responsible for security, reliability, performance, and uptime.
  • 12+ years of experience is required without an IT related degree.
  • Relevant Certifications or equivalent work experience.
  • Broad background in networking, client server, and web-based computing in a Windows and UNIX/Linux environment preferably utilizing Oracle relational database management system.
  • A solid understanding of server -based operating system and networking; performance, cluster, virtualization, devices / device, and file system concepts.
  • Ability to write server scripts to automate system and operations functions.
  • Ability to do minimal debugging and modification of C programs.
  • Preference for familiarity with the following applications: HP SIM, SharePoint, IIS, WebLogic, tomcat, Financial Applications, Citrix, Document management systems, DocScienes, Event log Management solutions, Enterprise monitoring applications, Exchange/Email, Active Directory, Group Policy, DHCP,DNS, Mobile Device management. UNIX, Cisco.
  • Superior troubleshooting ability with software, hardware, network, operating/file systems in a growing, fast-paced client/server and Internet-based networking environment.
  • Strong customer service orientation and interpersonal skills with users at all levels within the organization.
  • Strong interpersonal and oral/written communication skills.
  • Proven analytical, multitasking, and problem-solving abilities.
  • Experience working independently and in a collaborative team-oriented environment.
  • Ability to effectively prioritize and execute tasks.
  • Ability to conform to shifting priorities, demands, and timelines.
  • Initiative to take on new tasks and resolve problems independently.

POSITIONAL COMPETENCIES

  • Bias for Action
  • Knowledge Sharing
  • Deliver Results
  • Service and Sales Excellence
  • Personal Leadership
  • Teamwork and Communication

PHYSICAL DEMANDS

While performing the duties of this job, the employee is regularly required to sit, use hands to finger, handle or feel objects, tools or controls; reach with hands and arms. The employee is occasionally required to stand, walk, stoop, kneel, crouch or crawl. The employee may occasionally lift up to 30 pounds. Specific vision abilities are required which include, close vision, peripheral vision and the ability to adjust focus.

WORK ENVIRONMENT

Office Environment.  The noise level is usually moderate.

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Marketing

POSITION SUMMARY

The Marketing Intern will assist with all needs of the Marketing department.

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POSITION SUMMARY

This position is responsible for directing the marketing operations of assigned territories through interactions with agents to ensure proper growth, profitability and adherence to established Chesapeake Employers’ policies and procedures. This position duly serves as the project coordinator for the department and may manage the some of the following Marketing department functions: SME for IT projects; Agency Reviews; Agency Campaigns; Agency Business Planning; Corporate Wide Projects; Large Deductible Program, Producer Performance Plans, Agent Benefits Programs, etc.

DUTIES AND RESPONSIBILITIES

  • Manages assigned Agency Business Plans, conduct agency visits and properly prepare for such via report runs; results reviews; performance assessments; etc.
  • Acts as a liaison between agents and Chesapeake Employers while fulfilling the requirements of the stipulated agency strategic business plans.
  • Serves as Project Coordinator & manage the Agency Business Planning, Agency Campaigns & Agency Review Program for Chesapeake Employers.
  • Serves as Project Coordinator & manages or serves as Team Lead for the Producer Performance Plans for Chesapeake Employers.
  • Serves as Project Coordinator & manages or serves as Team Lead for projects such as the Large Deductible Program for Chesapeake Employers, Agent Benefits Programs (Tri-Club Benefits) and other corporate wide projects.
  • Assists with Agency Management Team to assure a high level of performance and Chesapeake Insurance’s compliance with stipulated regulations (external and internal).
  • Contributes to product, program and association development by analyzing competitor, territorial, and demographic information.
  • Resolves customer problems by communicating with involved parties, mediating disputes, and creating solutions in accordance with Chesapeake Employers’ Insurance Company’s guidelines.
  • Completes other projects as assigned (dept or corporate wide).

SKILLS, EDUCATION AND EXPERIENCE

  • A Bachelor’s degree is required.
  • CPCU and/or related course work preferred.
  • 10-15 years of marketing and underwriting experience.
  • MD Property Casualty Insurance License required.
  • Working knowledge of independent agents and state’s regulatory environment.
  • Strong product development experience a plus.
  • Excellent verbal, presentation, and written communication skills.
  • Excellent negotiation skills resulting in win-win outcomes for all parties involved.
  • Proficient PC knowledge and/or experience with MS Office Suite required.
  • Ability to analyze and interpret documents for accuracy in reference to technical, legal, and financial information.
  • Ability to continually exercise discretion and independent judgment in matters of significance.
  • Demonstrated planning and analytic skills required. Ability to effectively and creatively resolve problems.
  • Strong business acumen with the proven ability to effectively manage multiple projects simultaneously with strong negotiating and interpersonal skills.

POSITIONAL COMPETENCIES

  • Bias for Action
  • Knowledge Sharing
  • Deliver Results
  • Service and Sales Excellence
  • Personal Leadership
  • Teamwork and Communication

PHYSICAL DEMANDS

While performing the duties of this job, the employee is regularly required to sit, use hands to finger, handle or feel objects, tools or controls; reach with hands and arms. The employee is occasionally required to stand, walk, stoop, kneel, crouch or crawl. The employee may occasionally lift up to 30 pounds. Specific vision abilities are required which include, close vision, peripheral vision and the ability to adjust focus.

WORK ENVIRONMENT

Office Environment. The noise level is usually moderate.

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Premium Audit

POSITION SUMMARY

Leads the premium audit department to achieve desired results in conducting physical and voluntary premium audits.

DUTIES AND RESPONSIBILITIES

  • Provides strategic direction for the Premium Audit department to align with the goals of the organization.
  • Leads, motivates and manages the performance of staff.
  • Establishes and monitors production, time service and quality standards for department.
  • Develops and implements departmental goals and tactics and individual employee goals, which support Policyholder Services and the company’s strategic initiatives.
  • Gathers information / data concerning department and analyzes it for staffing, standards and training issues.
  • Provides technical advice and guidance for audits as well as personnel issues.
  • Hires staff and pursue corrective action as necessary.
  • Develops, implements and monitors work processes and procedures to ensure efficient, accurate and timely completion of audits.
  • Works with other company departments and staff in interdepartmental projects and initiatives.
  • Administers and ensures compliance with company operation procedures and policies.
  • Participates in the budgetary planning process and manage the department within budget.
  • Provides policies for Premium Audit to perform function utilizing consistent standards.
  • Presentation for the management team and/or other departments on successes of the Premium Audit department or topics pertinent to Premium Audit.

SKILLS, EDUCATION AND EXPERIENCE

  • A Bachelor’s Degree in Accounting or related coursework required.
  • Insurance Coursework desired (such as CPCU, APA, CIC).
  • Basic PC skills (Word, Excel).
  • Minimum of 7 years of workers compensation and premium audit function experience.
  • 5 years prior management/supervisory experience, including management of “field” personnel.
  • Demonstrated ability to work with diverse customer base.
  • Excellent verbal and written communication skills.
  • Excellent interpersonal skills, ability to work with all levels of the organization.
  • Strong PC skills, including Microsoft Office products.
  • Bilingual in Spanish preferred.

POSITIONAL COMPETENCIES

  • Pursuing Excellence
  • Making a Difference
  • Leadership Presence
  • Maintaining Focus and Accountability
  • Strategic Initiative
  • Developing People

PHYSICAL DEMANDS

While performing the duties of this job, the employee is regularly required to sit, use hands to finger, handle or feel objects, tools or controls; reach with hands and arms. The employee is occasionally required to stand, walk, stoop, kneel, crouch or crawl. The employee may occasionally lift up to 30 pounds. Specific vision abilities are required which include, close vision, peripheral vision and the ability to adjust focus.

WORK ENVIRONMENT

Office Environment. The noise level is usually moderate. Daily travel is required. Ability to work in all weather conditions with frequent outdoor exposure.

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POSITION SUMMARY

Conducts physical audits for policyholders following the expiration of their policy term, or the cancellation of their policy.

DUTIES AND RESPONSIBILITIES

  • Conduct premium audits in compliance with established company policies & guidelines and industry standards.
  • Maintain, monitor and manage audits for assigned book of business (territory) utilizing the necessary tools/resources.
  • Accountable for achievement and maintenance of time to serve, productivity and quality standards based on the department/organizational objectives.
  • Assess and analyze additional significant account information (obtained during audit) and make final decisions regarding account modifications.
  • Work with policyholders, agents and internal staff to analyze and resolve audit disputes as needed, within established guidelines.
  • Complete other duties and special projects assigned by management.

SKILLS, EDUCATION AND EXPERIENCE

  • A Bachelor’s Degree in Accounting, Business, or Finance and minimum of 2-4 years experience in premium audit or related work experience.
  • Insurance coursework desired (CIC, APA).
  • General PC skills, including familiarity with MS Office and emphasis on Excel is preferred.
  • Demonstrated ability to work with diverse customer base.
  • Excellent verbal and written communication skills.
  • Ability to analyze multiple sources of information to prepare proficient reports.
  • Ability to manage workload in which most of time is spent in the field.
  • Possess strong organizational skills.
  • Ability to drive company vehicle.
  • Spanish speaking skills preferred.

POSITIONAL COMPETENCIES

  • Bias for Action
  • Knowledge Sharing
  • Deliver Results
  • Personal Leadership
  • Teamwork and Communication
  • Service and Sales Excellence

PHYSICAL DEMANDS

While performing the duties of this job, the employee is regularly required to sit, use hands to finger, handle or feel objects, tools or controls; reach with hands and arms. The employee is occasionally required to stand, walk, stoop, kneel, crouch or crawl. The employee may occasionally lift up to 30 pounds. Specific vision abilities are required which include, close vision, peripheral vision and the ability to adjust focus.

WORK ENVIRONMENT

Office Environment. The noise level is usually moderate. Daily travel is required. Ability to work in all weather conditions with frequent outdoor exposure.

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POSITION SUMMARY

During the one-year program, the trainee will develop and prepare to perform various entry-level roles in the field of workers’ compensation insurance.

DUTIES AND RESPONSIBILITIES

  • Develop basic skill, knowledge, and ability of workers’ compensation insurance, claims handling, loss control services, underwriting standards, premium audit services, and other functional departments.
  • Become introduced to various workers’ compensation and Chesapeake Employers-specific computer programs and databases.
  • Participate in Chesapeake University training.
  • Introduction into discipline for career development.
  • Be exposed to, create, analyze, and work with various reports.
  • Assist departments and staff with departmental and/or inter-departmental functions.
  • Complete other duties and special projects assigned by management.
  • Other duties as assigned by the department and identified on Performance Agreement.

SKILLS, EDUCATION AND EXPERIENCE

  • Bachelor’s degree in a related field.
  • Proficient computer skills including Microsoft Word and Excel.
  • Excellent verbal and written communication skills.
  • Ability to work in a professional atmosphere.

POSITIONAL COMPETENCIES

  • Bias for Action
  • Service and Sales Excellence
  • Knowledge Sharing
  • Personal Leadership
  • Deliver Results
  • Teamwork and Communication

PHYSICAL DEMANDS

While performing the duties of this job, the employee is regularly required to sit, use hands to finger, handle or feel objects, tools or controls; reach with hands and arms. The employee is occasionally required to stand, walk, stoop, kneel, crouch or crawl. The employee may occasionally lift up to 30 pounds. Specific vision abilities are required, which includes close vision, peripheral vision and the ability to adjust focus.

WORK ENVIRONMENT

Office Environment. The noise level is usually moderate. Some travel is required.

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Safety Services

POSITION SUMMARY

Provides risk evaluation services to the underwriters, the internal customers, and provides risk elimination/control consultation to policyholders and external customers to reduce the potential for work related injuries and control workers compensation costs.

DUTIES AND RESPONSIBILITIES

  • Assists policyholders in achieving a profitable bottom line by instituting a safety culture through the adaptation of business practices that are focused on managing risks.
  • Performs risk evaluation surveys on new and renewal accounts in a thorough and timely manner so underwriters can make informed decisions within established timeframes.
  • Analyze and prioritize an assigned book of business to determine areas of greatest potential impact.
  • Conducts training directly to policyholders on hazards, safety and risk improvement
  • Develops Management Action Plans, with specific and sound recommendations, to impact policyholders' profitability by reducing frequency and severity of accidents.
  • Facilitates the addressing of policyholder issues with representatives from other departments (the internal customers).
  • Establishes and/ or enhance business relationships with customers and agents, taking prompt action to address problems or facilitate the response to policy/workers compensation related questions.
  • Trains and/ or consults with policyholders, Safety Services staff, and representatives from other Chesapeake departments
  • Participates on projects and completes other duties as assigned
  • Operates a Motor Vehicle.

SKILLS, EDUCATION AND EXPERIENCE

  • A Bachelor’s degree and 2-4 years of experience in safety management, safety consultation or related field.
  • Alternately, relevant certification and 7 years of insurance related experience, or a satisfactory combination of education and experience.
  • Professional certification not required but are preferred (i.e. CSP, CIH, ARM, CPCU)
  • Proficient computer skills (including Word, Excel, Powerpoint, and Outlook)
  • Knowledge of health and safety issues, in general, and OSHA standards, in particular.
  • High level of independence and organization.
  • Ability to analyze data and formulate action plans for improvement
  • Strong interpersonal skills.
  • Good verbal and written communication skills

POSITIONAL COMPETENCIES

  • Bias for Action
  • Knowledge Sharing
  • Deliver Results
  • Service and Sales Excellence
  • Personal Leadership

PHYSICAL DEMANDS

While performing the duties of this job, the employee is regularly required to sit, use hands to finger, handle or feel objects, tools or controls; reach with hands and arms. The employee is occasionally required to stand, walk, stoop, kneel, crouch or crawl. The employee may occasionally lift up to 30 pounds. Specific vision abilities are required which include, close vision, peripheral vision and the ability to adjust focus.

WORK ENVIRONMENT

This position may work from a home office and in a field position. The environment may vary daily and is contingent on the policyholder being visited.

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POSITION SUMMARY

The Manager, SERMA and Safety Education & Experience’s role is to lead the Safety Services Department in meeting corporate objectives by supervising a team of specialized safety services field staff and safety trainers while also managing oversight of the activities and corporate responsibilities detailed under the SERMA Executive Order.  Additional responsibilities include management of the development, execution and oversite of safety training and resource distribution to our customers. 

DUTIES AND RESPONSIBILITIES

  • Achieves staff results by communicating job expectations; planning, monitoring and appraising job results; coaching, attending joint field visits, counseling, and disciplining employees; initiating, coordinating, and enforcing systems, policies and procedures.
  • Leads and manages all Safety Education & Experience activities including development of topics through implementation (in-person training, webinars, workshops, etc.).
  • Analyzes data and safety trends to identify training needs and, working with Safety Trainers, collaborates with subject matter experts on the learning objectives, content development and delivery of proposed courses.
  • Anticipates future training opportunities (topics and methods) and acts to bring relevant information to Chesapeake Employers’ customers.
  • Develops methods to measure customer experience and uses feedback to make meaningful enhancements.
  • Develops short and long-term training initiatives and objectives.
  • Oversees the planning and execution of an annual risk management conference.
  • Serves as a resource for their team to identify and address solutions for issues.
  • Completes tasks/projects by coordinating resources and timetables within area of supervision.
  • Coordinates the development and distribution of the SERMA Annual Report.
  • Through activities with Safety Services leadership, participates in the formation and refinement of departmental objectives, policies, and procedures.
  • Assists Director in annual departmental budget and business planning processes, as well as assists in analyzing past expenditures and provides information on any future departmental needs.
  • Ensures staff has opportunities for regular learning experiences through courses and seminars.
  • Interviews candidates and coordinates hiring and separation process.
  • Completes performance appraisals.
  • Participates in special projects and other duties, as needed.

SKILLS, EDUCATION AND EXPERIENCE

  • A Bachelor’s degree or equivalent work experience in safety management, training, resource development and leadership.
  • Experience assessing training needs and developing, delivering, and evaluating training curricula.
  • Minimum 5-7 years of workers’ compensation experience, preferably in safety.
  • Professional certification within safety or insurance field preferred. For example: Certified Safety Professional (CSP), Industrial Hygienist (CIH), Associate in Risk Management (ARM), Professional Engineer (PE), Chartered Property and Causality Underwriter (CPCU).
  • Demonstrates specific technical/industry expertise through knowledge, education, or application.
  • Knowledge and ability to interpret health and safety issues and standards/guidelines such as OSHA, NFPA, DOT, NIOSH, ANSI, etc. and transition knowledge to learning opportunities for others.

POSITIONAL COMPETENCIES

  • Bias for Action
  • Knowledge Sharing
  • Deliver Results
  • Personal Leadership
  • Teamwork and Communication
  • Service and Sales Excellence

PHYSICAL DEMANDS

While performing the duties of this job, the employee is regularly required to sit, use hands to finger, handle or feel objects, tools or controls; reach with hands and arms. The employee may occasionally need to stand, walk, stoop, kneel, crouch or crawl. The employee may occasionally lift as much as 30 pounds. Travel to various customers and training locations is required.

WORK ENVIRONMENT

Work is generally within an office environment but will include visits to policyholders to evaluate worksites and to training locations. Limited exposure to chemicals, noise, and dust.

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POSITION SUMMARY

The Safety Services Specialist will provide subject matter expertise on systems, while providing safety consultation services to a limited number of policyholders for the Safety Services department.

DUTIES AND RESPONSIBILITIES

  • Analyzes and prioritizes a limited book of business, assisting policyholders in achieving a profitable bottom line by instituting a safety culture through the adaptation of business practices that are focused on managing risks.
  • Performs risk evaluation surveys on new and renewal accounts in a thorough and timely manner so underwriters can make informed decisions within established timeframes.
  • Serves as the subject matter expert and project lead for systems and applications used by Safety Services.
  • Is the primary liaison with application vendors and works with internal departments to maintain applications.
  • Strong collaboration with IT to support interface of SS and other corporate applications.
  • Trains employees on applications’ use and operations.
  • Ensures systems used by Safety Services meet the needs of Safety Services and Chesapeake.
  • Analyzes workflows and recommends system adaptions to maximize efficiencies.
  • Uses system data to develop reports for management and staff that help focus safety efforts to areas with the potential for greatest impact and measure performance to goals.
  • Works with all of Safety Services leadership and other departments on new application research, decision making and roll out.
  • Works with other departments and vendors on systems problem resolution and enhancement.
  • Uses a forward-thinking mindset to anticipate future application needs.
  • Is involved in teams and workgroups both within and outside of Chesapeake focusing on insurance, safety, and technology.
  • Actively supports company strategies and departmental goals.
  • Participates in special projects and other duties, as needed.

SKILLS, EDUCATION AND EXPERIENCE

  • A Bachelor’s degree or equivalent work experience in safety management, safety engineering, insurance, business or related field is required.
  • Minimum 5-7 years of combined experience in safety consultation project management and/or data analytics, preferably with a major commercial carrier.
  • Professional certification within safety or insurance field required. For example: Certified Safety Professional (CSP), Associate in Risk Management (ARM), Professional Engineer (PE), Chartered Property and Causality Underwriter (CPCU).
  • Demonstrates specific technical/industry expertise through knowledge, education or application.
  • Proven data analysis, data verification, and problem-solving abilities.
  • Advanced knowledge and ability to interpret health and safety issues and standards/guidelines such as OSHA, NFPA, DOT, NIOSH, ANSI, etc.
  • Excellent computer skills and proven ability to quickly learn and navigate new technology and applications.
  • Ability to problem solve in a methodical manner to achieve positive resolution.
  • Excellent verbal and written communication skills.
  • Highly self-motivated, organized, self-directed, and attentive to detail.
  • Ability to effectively prioritize and execute tasks in a high-pressure environment.
  • Experience working in a team-oriented, collaborative environment.

POSITIONAL COMPETENCIES

  • Bias for Action
  • Knowledge Sharing
  • Deliver Results
  • Personal Leadership
  • Teamwork and Communication
  • Service and Sales Excellence

PHYSICAL DEMANDS

While performing the duties of this job, the employee is regularly required to sit, use hands to finger, handle or feel objects, tools or controls; reach with hands and arms. The employee is occasionally required to stand, walk, stoop, kneel, crouch or crawl. Physical condition may require use of respiratory equipment. The employee may occasionally lift up to 30 pounds. Specific vision abilities are required, which includes close vision, peripheral vision and the ability to adjust focus.

WORK ENVIRONMENT

This position works primarily from a home office and the field. However, limited time in the office will be required, as needed. Limited exposure to chemical, noise, and dust during field visits. The environment may vary daily and is contingent upon policyholders being visited.

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Strategic Business Unit

POSITION SUMMARY

Independently investigate, evaluate, negotiate, settle and adjust claims in accordance with MD Workers’ Compensation Law and internal Guidelines, manage more complex claims and mentor others.

DUTIES AND RESPONSIBILITIES

  • Independently investigates claims, following sound claims handling techniques in accordance with company claim philosophy and standards, and in accordance with the Maryland Compensation Law.
  • Reviews all relevant data, evaluates claims, determines coverage and compensability and negotiates within settlement authority.
  • Documents files with necessary reports, investigative notes, and other data as may be required by the Maryland Workers’ Compensation Law, the company and the unit supervisor. Keeps unit supervisor advised on status of problem claims.
  • Prepares files for hearing, develops defense of issues, identifies witnesses and makes decisions regarding appeals.
  • Attends hearings, mediations, settlement conferences, pre-trial hearings and fraud trials for assigned files, and accompanies less experienced personnel as requested.
  • Assists in the training and development of staff and, upon request, assumes supervisory duties in supervisor’s absence.
  • Provides superior service to policyholders, agents and the claims public. Complies with standards for service and prompt contact. Keeps agents and policyholders informed of claim status as appropriate. Anticipates and promptly responds to all issues and concerns.
  • Manages personal caseload effectively in accordance with claims standards.
  • Performs other duties as may be dictated by department circumstances.

SKILLS, EDUCATION AND EXPERIENCE

  • Bachelor’s degree and 4-7 years of claims adjusting experience or 10 years equivalent work experience including 5 years of workers compensation claims adjusting and AIC designation or comparable designation.
  • Ability to evaluate lost time cases of 6 months or greater, negotiate permanent disability cases, manage litigated cases, provide guidance and interpretation of WC laws, and serve as a mentor for claims adjusters.
  • Basic keyboarding and math skills.
  • Bilingual skills preferred.
  • Must be a detail-oriented, flexible self-starter, with excellent written and verbal communication skills, capable of handling multiple tasks in a challenging environment.

POSITIONAL COMPETENCIES

  • Customer Experience Management
  • Analytical Thinking/Problem Solving
  • Communicating Effectively 
  • Decisiveness
  • Drive for Results
  • Organizational/Time Management

PHYSICAL DEMANDS

While performing the duties of this job, the employee is regularly required to sit, use hands and fingers, handle or feel objects, tools or controls; reach with hands and arms. The employee is occasionally required to stand, walk, stoop, kneel, crouch or crawl. The employee may occasionally lift up to 30 pounds. Specific vision abilities are required which include, close vision, peripheral vision and the ability to adjust focus.

WORK ENVIRONMENT

Office Environment.  The noise level is usually moderate.

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Underwriting

POSITION SUMMARY

Develop and analyze underwriting data to determine if risks meet company-underwriting standards within an assigned territory. Develop and achieve Agency Business plans relative to expected new business growth and renewal retention. Interact with policyholders and/or agents to ensure proper pricing, growth, profitability, and adherence to company policies and procedures.

DUTIES AND RESPONSIBILITIES

  • Perform underwriting activities and risk selection process in accordance with company policies and letter of authority.
  • Develop and achieve Agency Business Plans regarding new premium growth and renewal retention for assigned agencies.
  • Accountable for risk selection, pricing, and file documentation within assigned territory.
  • Develop acceptance/rejection, and pricing recommendations on accounts that exceed delegated authority.
  • Accountable for achievement of overall loss ratio, pricing, premium and service objectives as established in company/department business plans.
  • Actively supports Company Strategies and Departmental Goals.
  • Provides timely and accurate information to management regarding status of individual territory.
  • Maintain, monitor, and manage assigned book of business utilizing reports or other methods as provided or necessary.
  • Conduct agency/customer visits to develop and maintain relationships, resolve issues, generate profitable new business and retain profitable existing accounts.
  • Assists in Underwriting audits and management reviews.
  • Proactively anticipate and satisfy the needs of internal and external customers by providing superior customer service.

SKILLS, EDUCATION AND EXPERIENCE

  • Bachelor’s degree or equivalent industry experience required.
  • 3 to 5 years of related commercial underwriting experience to include Workers’ Compensation.
  • Bilingual skills preferred.
  • Active pursuit of professional industry certifications / designations CPCU, WCP, AU etc.)
  • Good verbal and written communication skills.
  • Strong interpersonal skills.
  • Basic Computer Skills (Word, Excel, PowerPoint, and Microsoft Outlook).
  • High level of independence and organization.

POSITIONAL COMPETENCIES

  • Customer Service Management
  • Practical Knowledge
  • Communicating Effectively
  • Analytical Thinking/Problem Solving
  • Influence Negotiation
  • Drive for Results

PHYSICAL DEMANDS

While performing the duties of this job, the employee is regularly required to sit, use hands to finger, handle or feel objects, tools or controls; reach with hands and arms. The employee is occasionally required to stand, walk, stoop, kneel, crouch or crawl. The employee may occasionally lift up to 30 pounds. Specific vision abilities are required, which includes close vision, peripheral vision and the ability to adjust focus.

WORK ENVIRONMENT

Office Environment.  The noise level is usually moderate.

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POSITION SUMMARY

The Underwriting Intern will assist with all needs of the Underwriting department.

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POSITION SUMMARY

During the one-year program, the trainee will develop and prepare to perform various entry-level roles in the field of workers’ compensation insurance.

DUTIES AND RESPONSIBILITIES

  • Develop basic skill, knowledge, and ability of workers’ compensation insurance, claims handling, loss control services, underwriting standards, premium audit services, and other functional departments.
  • Become introduced to various workers’ compensation and Chesapeake Employers-specific computer programs and databases.
  • Participate in Chesapeake University training.
  • Introduction into discipline for career development.
  • Be exposed to, create, analyze, and work with various reports.
  • Assist departments and staff with departmental and/or inter-departmental functions.
  • Complete other duties and special projects assigned by management.
  • Other duties as assigned by the department and identified on Performance Agreement.

SKILLS, EDUCATION AND EXPERIENCE

  • Bachelor’s degree in a related field.
  • Proficient computer skills including Microsoft Word and Excel.
  • Excellent verbal and written communication skills.
  • Ability to work in a professional atmosphere.

POSITIONAL COMPETENCIES

  • Bias for Action
  • Service and Sales Excellence
  • Knowledge Sharing
  • Personal Leadership
  • Deliver Results
  • Teamwork and Communication

PHYSICAL DEMANDS

While performing the duties of this job, the employee is regularly required to sit, use hands to finger, handle or feel objects, tools or controls; reach with hands and arms. The employee is occasionally required to stand, walk, stoop, kneel, crouch or crawl. The employee may occasionally lift up to 30 pounds. Specific vision abilities are required, which includes close vision, peripheral vision and the ability to adjust focus.

WORK ENVIRONMENT

Office Environment.  The noise level is usually moderate.

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Chesapeake Employers’ Insurance Company is an Equal Opportunity Employer. All job offers are contingent upon the successful completion of a background check and drug screening.