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People. It's all about people. Family. Neighbors. Friends. Peers. Keeping people safe at work is our top priority.

When you're a part of the Chesapeake Employers family, your contributions will impact the lives of working people all across Maryland. We believe in treating people with the respect, care, and dignity they deserve. If you would like to work for an organization that strives to do the right thing for its customers, employees, and communities, consider joining Chesapeake Employers and growing your career with Maryland's largest writer of workers' compensation insurance.

Proudly serving Maryland

Chesapeake Employers has been providing workers' compensation to the State of Maryland and its businesses since 1914.

What We Offer

If you want to grow your skills and be a part of a caring organization that promotes work-life balance and is meeting the challenges of an evolving industry, then Chesapeake Employers is the place for you.

  • Health, dental, and vision insurance plans
  • Employer-paid disability coverage
  • Competitive compensation & bonus program
  • Paid time off and holidays
  • 401k plan with discretionary contribution
  • Volunteering during work hours
  • Career paths & opportunities for advancement
  • Professional development and certifications
  • Education incentives & tuition reimbursement
  • Wellness & employee assistance programs

Open Positions

Customer Service

POSITION SUMMARY

Dedicated resource for answering customer inquiries regarding Chesapeake Employers’ workers’ compensation insurance policies, claims, products and services.  Serve as Chesapeake Employers’  “front-line” to the customer and provide timely, accurate and courteous responses to their inquiries.  Communicate directly with agents, policyholders, injured workers, attorneys, medical providers and other Chesapeake Employers employees.

DUTIES AND RESPONSIBILITIES

  • Demonstrate expertise in assigned skillsets.
  • Provides front line "first class" service to all internal and external customers.
  • Answers customer concerns regarding information on rates, policies, and claim status to injured workers, attorneys, agents, and medical providers.
  • Perform additional duties as assigned.

SKILLS, EDUCATION AND EXPERIENCE

  • A High School Diploma or equivalent is required.
  • 1-2 years of customer service experience required.
  • Experience in an insurance industry preferred.
  • Excellent verbal and written communication skills required.
  • Basic PC skills required.
  • Knowledge of MS Office Suite is preferred.
  • Bi-lingual preferred.

POSITIONAL COMPETENCIES

  • Bias for Action
  • Deliver Results
  • Personal Leadership
  • Knowledge Sharing
  • Service and Sales Excellence
  • Teamwork and Communication

PHYSICAL DEMANDS

While performing the duties of this job, the employee is regularly required to sit, use hands to finger, handle or feel objects, tools or controls; reach with hands and arms. The employee is occasionally required to stand, walk, stoop, kneel, crouch or crawl. The employee may occasionally lift up to 30 pounds. Specific vision abilities are required, which includes close vision, peripheral vision and the ability to adjust focus.

WORK ENVIRONMENT

Office Environment.  The noise level is usually moderate.

Interested in joining the Chesapeake Employers family? Click the button below to get started.

 

 

Human Resources

POSITION SUMMARY

Provides training and technical support to employees in the main operational areas (Claims, Underwriting, Premium Audit, Health Services and Safety Services). This position also works with operational leaders and Human Resources to develop appropriate training curriculum, operational manuals and individualized training programs centered on operational requirements.

DUTIES AND RESPONSIBILITIES

  • Coaches, trains, develops and provides direction and guidance to employees at various levels of experience on operational protocols.
  • Creates and maintains Operational Guidelines, Standard Operational Procedures and Performance Manuals.
  • Conduct trainings, workshops, individual trainings sessions and seminars.
  • Collaborate with Management and Human Resources Business Partners to identify and address areas where training is appropriate.
  • Develop curriculum for operation trainings.
  • Provide guidance to departments to enhance outside training capabilities.
  • Work with HR Trainer and departmental leaders to develop e-learning and onsite training for operational areas.
  • Serve as a resource for Supervisors for training needs of department and team.
  • Assist as need in various departments and within Human Resources.

SKILLS, EDUCATION AND EXPERIENCE

  • A Bachelors Degree or CPCU or AIC designation or other commiserate education.
  • Minimum of 5 years’ experience specific functional area (Claims, Underwriting, etc.)
  • Successful experience in training and leading projects.
  • Demonstrated experience coaching, training and leading people
    Strong writing and PC skills.
  • Good working knowledge of MD Workers’ Comp Law relative to functional area.
  • Ability to manage multiple priorities.
  • Ability to work as a member of a team.
  • Bilingual skills preferred.

POSITIONAL COMPETENCIES

  • Analytical Thinking/Problem Solving
  • Decisiveness
  • Quality Management
  • Customer Experience Management
  • Drive for Results
  • Human Resources Management

PHYSICAL DEMANDS

While performing the duties of this job, the employee is regularly required to sit, use hands to finger, handle or feel objects, tools or controls; reach with hands and arms. The employee is occasionally required to stand, walk, stoop, kneel, crouch or crawl. The employee may occasionally lift up to 30 pounds. Specific vision abilities are required which include, close vision, peripheral vision and the ability to adjust focus.

WORK ENVIRONMENT

Office Environment.  The noise level is usually moderate.

Interested in joining the Chesapeake Employers family? Click the button below to get started.

 

Premium Audit

POSITION SUMMARY

Conducts physical audits for policyholders following the expiration of their policy term, or the cancellation of their policy.

DUTIES AND RESPONSIBILITIES

  • Conduct premium audits in compliance with established company policies & guidelines and industry standards.
  • Maintain, monitor and manage audits for assigned book of business (territory) utilizing the necessary tools/resources.
  • Accountable for achievement and maintenance of time to serve, productivity and quality standards based on the department/organizational objectives.
  • Assess and analyze additional significant account information (obtained during audit) and make final decisions regarding account modifications.
  • Work with policyholders, agents and internal staff to analyze and resolve audit disputes as needed, within established guidelines.
  • Complete other duties and special projects assigned by management.

SKILLS, EDUCATION AND EXPERIENCE

  • A Bachelor’s Degree in Accounting, Business, or Finance and minimum of 2-4 years experience in premium audit or related work experience.
  • Insurance coursework desired (CIC, APA).
  • General PC skills, including familiarity with MS Office and emphasis on Excel is preferred.
  • Demonstrated ability to work with diverse customer base.
  • Excellent verbal and written communication skills.
  • Ability to analyze multiple sources of information to prepare proficient reports.
  • Ability to manage workload in which most of time is spent in the field.
  • Possess strong organizational skills.
  • Ability to drive company vehicle.
  • Spanish speaking skills preferred.

POSITIONAL COMPETENCIES

  • Bias for Action
  • Knowledge Sharing
  • Deliver Results
  • Personal Leadership
  • Teamwork and Communication
  • Service and Sales Excellence

PHYSICAL DEMANDS

While performing the duties of this job, the employee is regularly required to sit, use hands to finger, handle or feel objects, tools or controls; reach with hands and arms. The employee is occasionally required to stand, walk, stoop, kneel, crouch or crawl. The employee may occasionally lift up to 30 pounds. Specific vision abilities are required which include, close vision, peripheral vision and the ability to adjust focus.

WORK ENVIRONMENT

Office Environment. The noise level is usually moderate. Daily travel is required. Ability to work in all weather conditions with frequent outdoor exposure.

Interested in joining the Chesapeake Employers family? Click the button below to get started.

 

SIU

POSITION SUMMARY

Assist in the collection and/or resolution of unpaid premium balances utilizing various reports and resources. Investigate assigned components of claims submitted to Chesapeake Employers Insurance by means of developing factual information to ensure the propriety of claims benefits, or to assist in case development for legal actions in instances of impropriety. Investigate assigned components of premium fraud and avoidance submitted to Chesapeake Employers Insurance by means of developing factual information to ensure the identification and collection of the correct premium for a given risk.

DUTIES AND RESPONSIBILITIES

  • Perform background checks, criminal checks and/or MVA checks as requested by the field investigators. Serves as an information liaison for the Field Investigators.
  • Produce concise accurate reports detailing investigative findings which will become an integral part of case documentation.
  • Work in conjunction with Investigators as required gathering information to assist in fraud case development.
  • Attend and testify at District Court, Circuit Court, and Workers’ Compensation Commission hearings relative to cases as needed.
  • Appropriately refer cases for prosecution or administrative action at completion of investigation.
  • Complete all case assignments in timely fashion.
  • Work in conjunction with claims adjusters and legal department to bring cases to equitable, logical and economic conclusion.
  • Under the direction of a Claims Investigation Supervisor conduct proactive reviews to identify claimants of concern.
  • Access and utilize independent resources to further investigations.
  • Perform direct collection and resolution of unpaid balances through written and verbal contact with debtors.
  • Resolve audit and payment disputes as they pertain to the unpaid balance.
  • Negotiate settlements and payment plans on unpaid balances.
  • Ensure compliance with all state and federal guidelines which pertain to the collection of delinquent balances.
  • Prepare collection cased for litigation when appropriate.
  • Other activities assigned by manager related to meeting the objectives of the unit

SKILLS, EDUCATION AND EXPERIENCE

  • Bachelor’s degree is required.
  • 0-2 years experience preferred.
  • Working knowledge of skip trace/data base research and information gathering.
  • Ability to write detailed, accurate, time sensitive reports.
  • Proficient in Microsoft office products.
  • Valid driver’s license with good driving record.

POSITIONAL COMPETENCIES

  • Bias for Action
  • Knowledge Sharing
  • Deliver Results
  • Service and Sales Excellence
  • Personal Leadership
  • Teamwork and Communication

PHYSICAL DEMANDS

While performing the duties of this job, the employee is regularly required to sit, use hands to finger, handle or feel objects, tools or controls; reach with hands and arms. The employee is occasionally required to stand, walk, stoop, kneel, crouch or crawl. The employee may occasionally lift up to 30 pounds. Specific vision abilities are required which include, close vision, peripheral vision and the ability to adjust focus. 

WORK ENVIRONMENT

Office Environment.  The noise level is usually moderate.

Interested in joining the Chesapeake Employers family? Click the button below to get started.

 

POSITION SUMMARY

Investigates components of claims, premium avoidance, and collections submitted to Chesapeake Employers by means of developing factual information to ensure the propriety of claims benefits or assists in case development for legal actions in instances of impropriety.

DUTIES AND RESPONSIBILITIES

  • Manage and control all activity involving investigative cases assigned for premium avoidance, collections, or claims.
  • Investigate suspected/reported incidents of fraudulent activity/premium avoidance on the part of claimants, policyholders, vendors, and agents and/or any other individual/entity conducting business with Chesapeake Employers by obtaining and reviewing documents and other information for completing a Premium Avoidance Audit/Claims Investigation.
  • Independently examine and evaluate internal documentation for validation and decision making on claims, underwriting or premium avoidance files.
  • Independently formulate and implement adaptive investigation action and payment plans through the course of a claim, fraud, or premium avoidance file’s life.
  • Conduct professional interviews of investigation targets, victims and witnesses.
  • Independently review and evaluate financial documents pertaining to active case files.
  • Independently review and evaluate court documents pertaining to active case files.
  • Testify in court as an expert witness on active case files.
  • Act as Professional liaison with Chesapeake Employers’ business partners, other insurance carriers, law enforcement, and state administrative agencies as pertains to active investigations.
  • Conduct training in the capacity of an expert in fraud examination.

SKILLS, EDUCATION AND EXPERIENCE

  • Bachelor’s degree is required.
  • 2-4 years experience in workers compensation insurance.
  • Proficient in Microsoft office products.
  • Basic PC skill required. Knowledge of data base research.
  • Ability to work in a fast-paced, time sensitive, quality driven environment.
  • Valid driver’s license with good driving record.

POSITIONAL COMPETENCIES

  • Bias for Action
  • Knowledge Sharing
  • Deliver Results
  • Service and Sales Excellence
  • Personal Leadership
  • Teamwork and Communication

PHYSICAL DEMANDS

While performing the duties of this job, the employee is regularly required to sit, use hands to finger, handle or feel objects, tools or controls; reach with hands and arms. The employee is occasionally required to stand, walk, stoop, kneel, crouch or crawl. The employee may occasionally lift up to 30 pounds. Specific vision abilities are required which include, close vision, peripheral vision and the ability to adjust focus. 

WORK ENVIRONMENT

Office Environment.  The noise level is usually moderate. Some travel is required.

Interested in joining the Chesapeake Employers family? Click the button below to get started.

 

Underwriting

POSITION SUMMARY

Develop and analyze underwriting data to determine risk acceptability in accordance with company policies and letter of authority. Assigned risks will consist of smaller or average exposure with some account assignments given to develop and expand knowledge of a greater array of accounts in preparation for the next level of authority.

DUTIES AND RESPONSIBILITIES

  • Perform underwriting activities and risk selection process in accordance with company policies and letter of authority.
  • Interact with policyholders and/or agents to ensure proper pricing, growth, profitability and adherence to company policies and procedures.
  • Accountable for risk selection, pricing, and file documentation within assigned territory.
  • Develop acceptance/rejection (pricing) recommendations on accounts that exceed delegated authority.
  • Identify and meet the needs of customers by providing superior customer service.
  • Actively support Company Strategies and Departmental Goals.
  • Provide timely and accurate information to management regarding status of individual territory.
  • Maintain, monitor, and manage assigned book of business utilizing reports or other methods as provided or necessary.
  • Build and maintain favorable agency relationships through agency visits, Conduct agency/customer visits to resolve issues, generates profitable new business and retain profitable existing accounts.

SKILLS, EDUCATION AND EXPERIENCE

  • Bachelor’s degree. Additional insurance industry experience may be considered equivalent to some of the education requirement.
  • 0 to 2 years of related commercial underwriting experience to include Workers’ Compensation.
  • Basic PC skills, Word, Excel, PowerPoint and Microsoft Outlook.
  • Bilingual skills preferred.

POSITIONAL COMPETENCIES

  • Customer Experience Management
  • Practical Knowledge
  • Communicating Effectively
  • Analytical Thinking/Problem Solving
  • Influence Negotiation
  • Drive for Results

PHYSICAL DEMANDS

While performing the duties of this job, the employee is regularly required to sit, use hands to finger, handle or feel objects, tools or controls; reach with hands and arms. The employee is occasionally required to stand, walk, stoop, kneel, crouch or crawl. The employee may occasionally lift up to 30 pounds. Specific vision abilities are required, which includes close vision, peripheral vision and the ability to adjust focus.

WORK ENVIRONMENT

Office Environment.  The noise level is usually moderate.

Interested in joining the Chesapeake Employers family? Click the button below to get started.

 

Chesapeake Employers’ Insurance Company is an Equal Opportunity Employer. All job offers are contingent upon the successful completion of a background check and drug screening.