Career Opportunities

Find your next career opportunity with Chesapeake Employers’ Insurance Company.

 

Make a Difference

People. It's all about people. Family. Neighbors. Friends. Peers. Keeping people safe at work is our top priority.

When you're a part of the Chesapeake Employers family, your contributions will impact the lives of working people all across Maryland. We believe in treating people with the respect, care, and dignity they deserve. If you would like to work for an organization that strives to do the best for its customers, employees, and communities, consider joining Chesapeake Employers and growing your career with Maryland's largest writer of workers' compensation insurance.

Proudly Serving Maryland

Chesapeake Employers has been providing workers' compensation insurance to Maryland businesses since 1914.

WHAT WE OFFER

If you want to grow your skills and be a part of a caring organization that promotes work-life balance and is meeting the challenges of an evolving industry, then Chesapeake Employers is the place for you.


Health & Disability Benefits

  • Health, dental, vision, and life insurance
  • FMLA
  • Short term/Long term disability
  • Health savings account
  • AD&D

Financial Benefits

  • Competitive compensation & bonus program
  • 401k plan
  • Paid vacation and sick leave
  • Paid holidays
Wellbeing benefits description

Wellbeing Benefits

  • Flexible work schedule
  • Health & Wellness Program
  • Employee Assistance Program
Perks description

Bonus Perks

  • Employee Volunteer Program (paid 12 hours/annually)
  • Free tickets to community attractions
  • Employee appreciation events
  • Free parking

Open Positions

Claims

POSITION SUMMARY

Independently investigate, evaluate, negotiate, settle and adjust claims in accordance with MD Workers’ Compensation Law and internal Guidelines, manage more complex claims and mentor others.


DUTIES AND RESPONSIBILITIES

  • Independently investigates claims, following sound claims handling techniques in accordance with company claim philosophy and standards, and in accordance with the Maryland Compensation Law.
  • Reviews all relevant data, evaluates claims, determines coverage and compensability and negotiates within settlement authority.
  • Documents files with necessary reports, investigative notes, and other data as may be required by the Maryland Workers’ Compensation Law, the company and the unit supervisor. Keeps unit supervisor advised on status of problem claims.
  • Prepares files for hearing, develops defense of issues, identifies witnesses and makes decisions regarding appeals.
  • Attends hearings, mediations, settlement conferences, pre-trial hearings and fraud trials for assigned files, and accompanies less experienced personnel as requested.
  • Assists in the training and development of staff and, upon request, assumes supervisory duties in supervisor’s absence.
  • Provides superior service to policyholders, agents and the claims public. Complies with standards for service and prompt contact. Keeps agents and policyholders informed of claim status as appropriate.
  • Anticipates and promptly responds to all issues and concerns.
  • Manages personal caseload effectively in accordance with claims standards.
  • Performs other duties as may be dictated by department circumstances.

SKILLS, EDUCATION AND EXPERIENCE

  • Bachelor’s degree and 4-7 years of claims adjusting experience or 10 years equivalent work experience including 5 years of workers compensation claims adjusting and AIC designation or comparable designation.
  • Ability to evaluate lost time cases of 6 months or greater, negotiate permanent disability cases, manage litigated cases, provide guidance and interpretation of WC laws, and serve as a mentor for claims adjusters.
  • Basic keyboarding and math skills.
  • Bilingual skills preferred.
  • Must be a detail-oriented, flexible self-starter, with excellent written and verbal communication skills, capable of handling multiple tasks in a challenging environment.

POSITIONAL COMPETENCIES

  • Customer Experience Management
  • Analytical Thinking/Problem Solving
  • Communicating Effectively 
  • Decisiveness
  • Drive for Results
  • Organizational/Time Management

PHYSICAL DEMANDS

While performing the duties of this job, the employee is regularly required to sit, use hands and fingers, handle or feel objects, tools or controls; reach with hands and arms. The employee is occasionally required to stand, walk, stoop, kneel, crouch or crawl. The employee may occasionally lift up to 30 pounds. Specific vision abilities are required which include, close vision, peripheral vision and the ability to adjust focus.


WORK ENVIRONMENT

Office Environment.  The noise level is usually moderate.


Interested in joining the Chesapeake Employers family? Click the button below to get started.

 

Customer Service

POSITION SUMMARY

Dedicated resource for answering customer inquiries regarding Chesapeake Employers’ workers’ compensation insurance policies, claims, products and services. Serve as Chesapeake Employers’ “front-line” to the customer and provide timely, accurate and courteous responses to their inquiries. Communicate directly with agents, policyholders, injured workers, attorneys, medical providers and other Chesapeake Employers employees.


DUTIES AND RESPONSIBILITIES

  • Demonstrate expertise in assigned skillsets.
  • Provides front line "first class" service to all internal and external customers.
  • Answers customer concerns regarding information on rates, policies, and claim status to injured workers, attorneys, agents, and medical providers.
  • Perform additional duties as assigned.

SKILLS, EDUCATION AND EXPERIENCE

  • A High School Diploma or equivalent is required.
  • 1-2 years of customer service experience required.
  • Experience in an insurance industry preferred.
  • Excellent verbal and written communication skills required.
  • Basic PC skills required.
  • Knowledge of MS Office Suite is preferred.
  • Bi-lingual preferred.

POSITIONAL COMPETENCIES

  • Bias for Action
  • Knowledge Sharing
  • Deliver Results
  • Service and Sales Excellence
  • Personal Leadership
  • Teamwork and Communication

PHYSICAL DEMANDS

While performing the duties of this job, the employee is regularly required to sit, use hands to finger, handle or feel objects, tools or controls; reach with hands and arms. The employee is occasionally required to stand, walk, stoop, kneel, crouch or crawl. The employee may occasionally lift up to 30 pounds. Specific vision abilities are required, which includes close vision, peripheral vision and the ability to adjust focus.


WORK ENVIRONMENT

Office Environment.  The noise level is usually moderate.


Interested in joining the Chesapeake Employers family? Click the button below to get started.

 

POSITION SUMMARY

Dedicated resource for answering customer inquiries regarding Chesapeake Employers’ workers’ compensation insurance policies, claims, products and services. Serve as Chesapeake Employers’ “front-line” to the customer and provide timely, accurate and courteous responses to their inquiries. Communicate directly with agents, policyholders, injured workers, attorneys, medical providers and other Chesapeake Employers employees.


DUTIES AND RESPONSIBILITIES

  • Demonstrate expertise in assigned skillsets.
  • Provides front line "first class" service to all internal and external customers.
  • Answers customer concerns regarding information on rates, policies, and claim status to injured workers, attorneys, agents, and medical providers.
  • Perform additional duties as assigned.

SKILLS, EDUCATION AND EXPERIENCE

  • A High School Diploma or equivalent is required.
  • 1-2 years of customer service experience required.
  • Experience in an insurance industry preferred.
  • Excellent verbal and written communication skills required.
  • Basic PC skills required.
  • Knowledge of MS Office Suite is preferred.
  • Bi-lingual preferred.

POSITIONAL COMPETENCIES

  • Bias for Action
  • Knowledge Sharing
  • Deliver Results
  • Service and Sales Excellence
  • Personal Leadership
  • Teamwork and Communication

PHYSICAL DEMANDS

While performing the duties of this job, the employee is regularly required to sit, use hands to finger, handle or feel objects, tools or controls; reach with hands and arms. The employee is occasionally required to stand, walk, stoop, kneel, crouch or crawl. The employee may occasionally lift up to 30 pounds. Specific vision abilities are required, which includes close vision, peripheral vision and the ability to adjust focus.


WORK ENVIRONMENT

Office Environment.  The noise level is usually moderate.


Interested in joining the Chesapeake Employers family? Click the button below to get started.

 

Health Services

POSITION SUMMARY

Processes medical, specialty vendor bills and reimbursements to claimants in following the the Workers’ Compensation Commission Fee Guide or Chesapeake Employers contracted pricing in accordance with established Chesapeake policies and procedures. Serves as a resource for training and assists team leads in daily operational activities.


DUTIES AND RESPONSIBILITIES

  • Performs data entry of bills submitted for processing by accurately recording the required information into the correct fields in WCIS.
  • Processes physicians bills.
  • Determines if charges are related to accepted claim through knowledge of medical diagnostic coding and review of accepted body parts. Denies unrelated bills or charges.
  • Processes bills submitted for medical treatment in accordance with established Chesapeake policies and the WC Fee Guide.
  • Reviews the claims notepad for authorizations and notes regarding billing issues as indicated.
  • Uses judgement in referring bills to adjusters if further investigation is warranted.
  • Accepts or denies charges while selecting appropriate reason codes.
  • Responds to inquiries from claimants, medical providers and company personnel regarding the payment, denial of payment or clarification required for completion of processing.
  • Meets departmental guidelines for productivity and accuracy of processing of medical bills.
  • Attends web-based training to develop in-depth knowledge in specific specialty areas to maintain industry standard practices.
  • Assists coders in resolving consideration requests as needed.
  • Assists with quality audits.

SKILLS, EDUCATION AND EXPERIENCE

  • A High School Diploma or equivalent is required.
  • 2-3 years’ experience in bill processing.
  • PC skills including Excel familiarity.
  • Excellent communication skills, both verbal and written.
  • ICD-9, ICD-10 and CPT coding knowledge.
  • Medical terminology familiarity.
  • Bilingual skills preferred.
  • CPC preferred. CPC will be required within 3 years of employment.

POSITIONAL COMPETENCIES

  • Bias for Action
  • Knowledge Sharing
  • Deliver Results
  • Service and Sales Excellence
  • Personal Leadership
  • Teamwork and Communication

PHYSICAL DEMANDS

While performing the duties of this job, the employee is regularly required to sit, use hands to finger, handle or feel objects, tools or controls; reach with hands and arms. The employee is occasionally required to stand, walk, stoop, kneel, crouch or crawl. The employee may occasionally lift up to 30 pounds. Specific vision abilities are required, which include close vision, peripheral vision and the ability to adjust focus.


WORK ENVIRONMENT

Office Environment.  The noise level is usually moderate.


Interested in joining the Chesapeake Employers family? Click the button below to get started.

 

POSITION SUMMARY

Supports the claims adjuster's management of files through application of medical expertise and case management principles by coordinating medically necessary and cost-effective medical treatment and services with a focus on an early and safe return to work.


DUTIES AND RESPONSIBILITIES

  • Initiates injured worker, attorney, health care provider and employer contacts within protocols.
  • Develops, implements and manages the medical and disability plans, and initiates appropriate and timely case management interventions.
  • Implements and coordinates services with the injured worker, family and health care providers during case management phase and documents all case management activity.
  • Obtains necessary information for purposes of facilitating the treatment plan and managing case progression.
  • Authorizes medically necessary, evidence-based and cost-effective treatment.
  • Coordinates services and resources necessary to expedite return to work.
  • Acts as a resource by review of claims with all relevant parties, such as Claims, Health Services and Legal.
  • Utilizes and monitors preferred vendors for select services to ensure prompt, cost effective service.
  • Follows established precertification and utilization review policies and protocols.
  • Acts as medical resource to peers, claims and legal personnel.
  • Supports Health Services Departments to ensure optimal service delivery to all customers.
  • Provides specialized case management services such as catastrophic case management or similar type roles.
  • Pursues and participates in continual educational activities for self-development and in meeting all regulatory requirements.
  • Responsible for delivery of customer service, exceeding expectations.

SKILLS, EDUCATION AND EXPERIENCE

  • Maryland RN License required.
  • Bachelor’s Degree (BSN) preferred.
  • Case management/utilization review experience preferred.
  • Prior workers’ compensation case management experience preferred.
  • 3-5 years’ experience in nursing.
  • Workers Compensation Case Management (WCCM) and Maryland Certified Rehabilitation Service Practitioner (MCRSP) certification preferred.
  • Certified Case Manager (CCM) is preferred.
  • Strong interpersonal skills.
  • Familiarity with Windows, Word, Excel

POSITIONAL COMPETENCIES

  • Bias for Action
  • Knowledge Sharing
  • Deliver Results
  • Service and Sales Excellence
  • Personal Leadership
  • Teamwork and Communication

PHYSICAL DEMANDS

While performing the duties of this job, the employee is regularly required to sit, use hands to finger, handle or feel objects, tools or controls; reach with hands and arms. The employee is occasionally required to stand, walk, stoop, kneel, crouch or crawl. The employee may occasionally lift up to 30 pounds. Specific vision abilities are required which include, close vision, peripheral vision and the ability to adjust focus.


WORK ENVIRONMENT

Office Environment.  The noise level is usually moderate.


Interested in joining the Chesapeake Employers family? Click the button below to get started.

 

Information Technology

POSITION SUMMARY

The Systems Administrator/Engineer II's role is to design, build, manage, monitor, and maintain new servers / applications and other various hardware / software in support of the achievement of business requirements. This includes systems design, systems evaluations, security, testing, and installing / analyzing software applications in an UNIX/Windows network environment. 


DUTIES AND RESPONSIBILITIES

  • Adheres to system administration and security best practices, standards, licensing agreements, in accordance with department policies and procedures.
  • Perform user and access administration and security administration on technology, system, and application platforms.
  • Receives and prioritizes system administration work, project-oriented tasks, and service desk requests of varying severity, documenting issues via service desk and document repository while staying within SLA’s.
  • Performs security administration on designated technology including systems, applications and network security devices as well as vulnerability and patch management. Takes action or directs individuals on security items requiring attention.
  • Handles questions and concerns with accuracy and professionalism.
  • Develops and designs the reliability, performance, compatibility, interoperability, and uptime of systems and applications environments; provides solutions benefit and costs analyst to director.
  • Facilitates the review and deployment of new systems / 3rd Party applications.
  • Acts as a liaison between the company and vendors to procure products, services, protocols, and standards in support of all infrastructure procurement and development efforts.
  • Develop, establish, designs, and performs server and security audits, system backup procedures, and other recovery processes in accordance with the company’s disaster recovery and business continuity strategies.
  • Responsible for forecasting of systems and application to plan for the future of the site, network, and systems.
  • Participates as a team player in various technological infrastructure projects, whether they are system rollouts, application upgrades, or new technology initiatives.
  • Provides mentoring to lower level admins and helpdesk personnel.
  • Provides technical testing/review of systems/applications deployed.
  • Oversees/Develops and reviews technical documentation for assigned projects and ensure documentation stays up to date as changes are made.
  • Supports the company strategies and department goals by accomplishing tasks as assigned.

SKILLS, EDUCATION AND EXPERIENCE

  • Bachelor’s Degree in an IT related field.
  • 4-8+ years’ experience working in (UNIX, Windows, and/or Network) Administration function responsible for security, reliability, performance, and uptime.
  • 10+ years of relevant experience required for those without a Bachelor’s Degree / Certification.
  • Relevant Certifications required or equivalent work experience required.
  • Broad background in networking, client server, and web-based computing in a Windows and UNIX/Linux environment preferably utilizing Oracle relational database management system.
  • Ability to write server scripts to automate system and operations functions.
  • Ability to do minimal debugging and modification of C programs.
  • Preference for familiarity with the following applications: HP SIM, SharePoint, IIS, WebLogic, tomcat, Financial Applications, Citrix, Document management systems, DocScienes, Event log Management solutions, Enterprise monitoring applications, Exchange/Email, Active Directory, Group Policy, DHCP, DNS, Mobile Device management. UNIX, Cisco.
  • Superior troubleshooting ability with software, hardware, network, operating/file systems, and enterprise applications.
  • Strong customer service orientation and interpersonal skills with users at all levels within the organization.
  • Strong interpersonal and oral/written communication skills.
  • Proven analytical, multitasking, and problem-solving abilities.
  • Experience working independently and in a collaborative team-oriented environment.
  • Ability to conform to shifting priorities, demands, and timelines.
  • Initiative to take on new tasks and resolve problems independently.

POSITIONAL COMPETENCIES

  • Bias for Action
  • Knowledge Sharing
  • Deliver Results
  • Service and Sales Excellence
  • Personal Leadership
  • Teamwork and Communication

PHYSICAL DEMANDS

While performing the duties of this job, the employee is regularly required to sit, use hands to finger, handle or feel objects, tools or controls; reach with hands and arms.  The employee is occasionally required to stand, walk, stoop, kneel, crouch or crawl.  The employee may occasionally lift up to 30 pounds.  Specific vision abilities are required, which includes close vision, peripheral vision and the ability to adjust focus.


WORK ENVIRONMENT

Office Environment. The noise level is usually moderate.


Interested in joining the Chesapeake Employers family? Click the button below to get started.

 

SIU

POSITION SUMMARY

Investigates components of claims, premium avoidance, and collections submitted to Chesapeake Employers by means of developing factual information to ensure the propriety of claims benefits, or assists in case development for legal actions in instances of impropriety.


DUTIES AND RESPONSIBILITIES

  • Manage and control all activity involving investigative cases assigned for premium avoidance, collections, or claims.
  • Investigate suspected/reported incidents of fraudulent activity/premium avoidance on the part of claimants, policyholders, vendors, and agents and/or any other individual/entity conducting business with Chesapeake Employers by obtaining and reviewing documents and other information for completing a Premium Avoidance Audit/Claims Investigation.
  • Independently examine and evaluate internal documentation for validation and decision making on claims, underwriting or premium avoidance files.
  • Independently formulate and implement adaptive investigation action and payment plans through the course of a claim, fraud, or premium avoidance file’s life.
  • Conduct professional interviews of investigation targets, victims and witnesses.
  • Independently review and evaluate financial documents pertaining to active case files.
  • Independently review and evaluate court documents pertaining to active case files.
  • Testify in court as an expert witness on active case files.
  • Act as Professional liaison with Chesapeake Employers’ business partners, other insurance carriers, law enforcement, and state administrative agencies as pertains to active investigations.
  • Conduct training in the capacity of an expert in fraud examination.

SKILLS, EDUCATION AND EXPERIENCE

  • Bachelor’s Degree required.
  • 2-4 years experience in workers compensation insurance.
  • Proficient in Microsoft office products.
  • Basic PC skills required. Knowledge of data base research.
  • Ability to work in a fast-paced, time sensitive, quality driven environment.
  • Valid driver's license with good driving record.

POSITIONAL COMPETENCIES

  • Bias for Action
  • Knowledge Sharing
  • Deliver Results
  • Service and Sales Excellence
  • Personal Leadership
  • Teamwork and Communication

PHYSICAL DEMANDS

While performing the duties of this job, the employee is regularly required to sit, use hands to finger, handle or feel objects, tools or controls; reach with hands and arms. The employee is occasionally required to stand, walk, stoop, kneel, crouch or crawl. The employee may occasionally lift up to 30 pounds. Specific vision abilities are required which include, close vision, peripheral vision and the ability to adjust focus.


WORK ENVIRONMENT

Office Environment. The noise level is usually moderate. Some travel is required.


Interested in joining the Chesapeake Employers family? Click the button below to get started.

 

Underwriting

POSITION SUMMARY

This position provides direct assistance and support to the underwriting department, our agents, policyholders, and Chesapeake Employers’ personnel while striving to accomplish business unit goals and strategic initiatives. Produce, analyze and disseminate data in accordance with company guidelines and standards.


DUTIES AND RESPONSIBILITIES

  • Gathers and enters applicant information for acceptability into various underwriting programs or prepare account information for referral.
  • Respond to customer requests for Certificates of Insurance, cancellations, endorsements, loss runs, and copies of policies.
  • Process and deliver Other States transactions.
  • Identify and meet the needs of customers by providing superior customer service while serving as a resource for the Underwriting Department.
  • Process filings to the Department of Labor.
  • Provide general clerical and administrative support to the department as required.
  • Accountable for premium and service objectives as established in company/department business plans.
  • Process simple policy transactions in accordance with authority.
  • Enter data quality corrections.
  • Respond to customer billing inquiries.

SKILLS, EDUCATION AND EXPERIENCE

  • 1-3 years’ experience in a P/C insurance environment.
  • Workers’ Compensation claim or underwriting experience preferred.
  • High school degree or AA degree or equivalent insurance industry experience.
  • Basic PC skills required.
  • Good written and oral communication skills.
  • Superior customer service energy.
  • Bilingual skills preferred.

POSITIONAL COMPETENCIES

  • Bias for Action
  • Knowledge Sharing
  • Deliver Results
  • Service and Sales Excellence
  • Personal Leadership
  • Teamwork and Communication

PHYSICAL DEMANDS

While performing the duties of this job, the employee is regularly required to sit, use hands to finger, handle or feel objects, tools or controls; reach with hands and arms. The employee is occasionally required to stand, walk, stoop, kneel, crouch or crawl. The employee may occasionally lift up to 30 pounds. Specific vision abilities are required, which includes close vision, peripheral vision and the ability to adjust focus.


WORK ENVIRONMENT

Office Environment. The noise level is usually moderate.


Interested in joining the Chesapeake Employers family? Click the button below to get started.

 

Chesapeake Employers’ Insurance Company is an Equal Opportunity Employer. All job offers are contingent upon the successful completion of a background check and drug screening.