Instructions for Obtaining a Username and Password

Instructions for Obtaining a Username and Password

Users must have a username/password to report claims electronically via the Internet. Claim financial data and statistical information on previously reported claims can also be obtained in this manner. Traditional telephone and fax claim reporting methods are still acceptable.

  • Each State agency has one or more IWIF account numbers and access is limited to the State account(s) at which the user is employed.
  • State of Maryland users must receive access approval and coordinate their request through the State Agency Risk Manager or their designated IWIF contact.

State of Maryland agency Risk Managers or designated IWIF contacts should contact their assigned SERMA Risk Management Consultant or Contact Us - SERMA to discuss any questions and to obtain a Username/Password for approved agency personnel.

Once a Username and Password have been assigned, instructions for reporting online and access to the SERMA Reports menu are as follows:

Report an Injury

Query a Claim

Query a FROI

Claims Data Reports


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